Software Alternatives & Reviews

Ticketmaster VS EcholoN

Compare Ticketmaster VS EcholoN and see what are their differences

Ticketmaster logo Ticketmaster

At Ticketmaster, we strive to put fans first. Every day we're listening to your feedback and working to improve your experience before, during, and after events.

EcholoN logo EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management
Visit Website
  • Ticketmaster Landing page
    Landing page //
    2019-09-28
  • EcholoN Landing page
    Landing page //
    2022-09-29

EcholoN is a state-of-the-art enterprise service management platform specifically designed to help businesses deliver efficient and responsive services. With a wide range of features covering service management, helpdesk, helpdesk software and helpdesk ticketing systems, EcholoN is the ideal solution to improve customer service and customer care.

This comprehensive service management platform provides organisations with the tools to effectively manage their service operations. EcholoN allows you to manage and quickly respond to all customer service tickets in one central location. The integrated helpdesk system enables your customer service representatives to efficiently handle all customer tickets and provide professional support. EcholoN also provides a powerful ticketing system to help you track customer requests and issues and ensure they are resolved quickly and effectively.

EcholoN's service desk brings together all the essential tools you need to provide effective customer service. From capturing and managing customer tickets to tracking ticket processing and communicating with customers, EcholoN's Service Desk feature has everything you need to better organise your customer service.

In addition, EcholoN offers functions for IT service management and configuration management. The IT service management functions enable you to effectively manage your IT services and improve customer satisfaction. EcholoN's configuration management and central database (CMDB) help you track the configuration of your IT infrastructure and manage changes.

EcholoN

Website
echolon.de
$ Details
freemium €5000.0 / One-off (5 User)
Platforms
Windows Windows Phone iOS Android Linux RPC API GraphQL API Telegram REST API
Release Date
1997 July

Ticketmaster features and specs

No features have been listed yet.

EcholoN features and specs

  • CMDB: Yes
  • Offline : Yes
  • App: Yes
  • Workflow Engine: Yes
  • ITSM: Yes
  • Help Desk: Yes
  • AI: Yes
  • Bot integration: Yes
  • Field Service Management: Yes
  • Knowledgebase: Yes
  • Customer Service: Yes
  • CMMS: Yes
  • Online and Offline : Yes

Ticketmaster videos

Buying Concert Tickets Online | AXS | SeatGeek | Stubhub | Ticketmaster | & More

More videos:

  • Review - W7D5: Ticketmaster Review (1of 2)
  • Review - RANT- Why Ticketmaster Sucks!

EcholoN videos

EcholoN in 3 minutes

Category Popularity

0-100% (relative to Ticketmaster and EcholoN)
Online Ticketing
100 100%
0% 0
Help Desk
0 0%
100% 100
Event Management
100 100%
0% 0
Service Management Software

Questions and Answers

As answered by people managing Ticketmaster and EcholoN.

How would you describe your primary audience?

EcholoN's answer:

As a software development company specializing in holistic service management software, EcholoN caters to a diverse range of audiences.

One primary audience for EcholoN is businesses of all sizes and industries that require a robust system to manage their service operations. This includes companies in fields such as IT, telecommunications, facilities management, healthcare, and many others. These businesses are seeking a comprehensive solution to streamline their service processes, enhance collaboration, and improve overall efficiency.

Furthermore, EcholoN attracts professionals within these businesses who are responsible for managing and overseeing service operations. This may include service managers, IT managers, facilities managers, and other decision-makers who are seeking a user-friendly and customizable software to meet their unique requirements.

EcholoN also appeals to IT departments within organizations that are in search of software that seamlessly integrates with their existing systems, such as CRM and ERP platforms. These IT professionals value software that can be easily implemented and integrated without causing disruptions to their current workflows.

Overall, EcholoN's primary audience consists of businesses and professionals looking for a holistic service management solution that can be tailored to their specific needs, provides ease of use, and offers seamless integration with other systems.

What's the story behind your product?

EcholoN's answer:

The story behind EcholoN is one of innovation, dedication, and a passion for providing businesses with holistic service management solutions.

EcholoN was founded by a team of software development experts who recognized the growing need for a comprehensive software platform that could effectively manage service operations across various industries. These visionary individuals saw an opportunity to bridge the gap between multiple systems and processes that were often disjointed and inefficient.

The journey began with extensive research and analysis, studying the pain points and challenges faced by businesses in managing their service operations. Through countless hours of brainstorming and collaboration, the team conceptualized a software solution that would address these challenges head-on.

With a clear vision in mind, the team delved into the development process, leveraging their expertise in software development, project management, and service management. They focused on creating a solution that would seamlessly integrate with existing systems and provide businesses with the flexibility and customization they needed.

Throughout the development process, the team remained dedicated to ensuring that EcholoN would not only meet industry standards but also exceed user expectations. They understood the importance of a user-friendly interface and focused on creating an intuitive platform that could be easily adopted by businesses of all sizes and technical backgrounds.

After months of hard work, testing, and refining, the first version of EcholoN was launched. From its inception, EcholoN stood out from its competitors due to its emphasis on seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support.

The positive response from businesses using EcholoN was overwhelming. Companies experienced increased efficiency, improved communication, and enhanced customer satisfaction. This success motivated the team behind EcholoN to continue refining and enhancing the software, incorporating customer feedback and industry best practices.

Today, EcholoN is recognized as a leader in holistic service management software, trusted by businesses around the globe. The company continues to innovate and evolve, staying ahead of emerging technologies and industry trends to ensure that businesses have access to the most advanced tools for managing their service operations.

The story of EcholoN is not just about software development; it's about empowering businesses to excel in their service delivery, achieve operational excellence, and drive sustainable growth. With a relentless commitment to innovation and customer satisfaction, EcholoN is shaping the future of holistic service management.

Why should a person choose your product over its competitors?

EcholoN's answer:

In a world where businesses are constantly striving for efficiency and effectiveness, the right software can make all the difference.

Seamless Integration

One of the key advantages of EcholoN is its ability to seamlessly integrate with existing systems. Whether you are using CRM software, ERP systems, or other third-party applications, EcholoN can harmoniously connect with them. This integration ensures smooth flow of data and eliminates any gaps or duplication, saving your team valuable time and effort.

Tailored Solutions

Unlike its competitors, EcholoN understands that every business is different. That's why their software is highly customizable to fit your specific needs. From configuring workflows to creating user roles and permissions, EcholoN offers flexibility in designing a solution that works best for your unique requirements. With EcholoN, you are not bound by a one-size-fits-all approach - you are in control.

User-Friendly Interface

While many competitors may offer complex and intimidating interfaces, EcholoN sets itself apart with its intuitive and user-friendly design. The software has been developed with a strong focus on usability, ensuring that even non-technical users can easily navigate and operate the platform. With EcholoN, you don't need to be an IT expert to reap its benefits.

Enhanced Collaboration

Collaboration is key in today's fast-paced business environment, and EcholoN understands that. With its advanced collaboration features, EcholoN promotes seamless teamwork and knowledge sharing. From assigning tasks and tracking progress to centralizing communication and document management, EcholoN fosters a collaborative culture that maximizes productivity and efficiency.

Comprehensive Reporting

In order to make informed business decisions, you need access to accurate and relevant data. EcholoN provides comprehensive reporting capabilities, allowing you to gain valuable insights into your operations. With customizable dashboards, real-time analytics, and easy-to-understand visualizations, EcholoN empowers you to make data-driven decisions that drive growth and success.

Exceptional Customer Support

At EcholoN, customer satisfaction is paramount. Their dedicated support team is always ready to assist you every step of the way. Whether you have questions, need assistance with implementation, or require technical support, EcholoN's reliable and responsive customer service ensures that you are never left stranded. With EcholoN, you are not just getting a software - you are getting a partner in your business journey.

"EcholoN combines the power of seamless integration, tailored solutions, user-friendly interface, enhanced collaboration, comprehensive reporting, and exceptional customer support, making it the ultimate choice for holistic service management."

In conclusion, when choosing a service management software, EcholoN reigns supreme. Its ability to seamlessly integrate with existing systems, provide tailored solutions, offer a user-friendly interface, promote enhanced collaboration, deliver comprehensive reporting, and provide exceptional customer support sets it apart from its competitors. Make the smart choice and choose EcholoN for all your holistic service management needs.

Who are some of the biggest customers of your product?

EcholoN's answer:

  • Airbus,
  • McDonalds
  • Coca Cola

see also (https://www.echolon.de/en/references/)

Which are the primary technologies used for building your product?

EcholoN's answer:

EcholoN leverages a robust technology stack to create its holistic service management software. The primary technologies used for building the product include:

Programming Languages: EcholoN utilizes several programming languages to build its software, including:

  • C#: C-Sharp is a versatile programming language that provides the foundation for EcholoN's backend development. It offers scalability, reliability, and cross-platform compatibility, making it ideal for enterprise-level software solutions.

Database Management System: To store and manage data, EcholoN utilizes a powerful database management system:

  • MS SQL: MS SQL is relational database management system (RDBMS) that is widely used for its scalability, performance, and reliability. It efficiently handles data storage and retrieval for EcholoN's software.

Web Development Frameworks: EcholoN employs web development frameworks to streamline application development and enhance efficiency:

  • AngularJS: AngularJS is an open-source JavaScript framework that powers the frontend development of EcholoN. It simplifies the building of dynamic Single-Page Applications (SPAs), enhancing user experience with its declarative approach.

Software Architecture/Design Patterns: EcholoN incorporates industry-standard design patterns and architectural principles to ensure stability, flexibility, and scalability:

  • Model-View-Controller (MVC): The MVC design pattern separates the application into three interconnected components - model, view, and controller. EcholoN utilizes this pattern to facilitate modular development, making the software easier to maintain and scale.

  • Microservices Architecture: EcholoN follows a microservices architecture, breaking the software into loosely coupled, independently deployable services. This approach allows for scalability, fault tolerance, and enables rapid development of new features.

Cloud Computing: EcholoN leverages cloud computing technologies to enhance scalability and availability. It is available as SaaS in the EcholoN.Cloud but can also be hosted on AZURE and AWS.

By leveraging these technologies, EcholoN creates a robust and efficient holistic service management software solution that meets the diverse needs of businesses across various industries. The careful selection of technologies enables EcholoN to provide a seamless user experience, scalable performance, and adaptability to changing business requirements.

What makes your product unique?

EcholoN's answer:

EcholoN - the individual standard - software - tailor-made suit - is an enterprise service management solution that has been specially developed for companies and institutions of all sizes. EcholoN is a holistic service management system that serves all areas dealing with structured documentation and processes. The software offers a comprehensive solution for the entire service management in companies and is characterised by a high degree of automation. EcholoN is a professional system that enables the greatest possible efficiency and control in the organisation of customer and supplier relationships. An *individual standard software that always remains updateable

EcholoN Metaphor - 3 Comparisons One Solution

EcholoN is like Fischertechnik*...

Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...

EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.

EcholoN is like LEGO*...

LEGO is a building system with stable components that can be combined easily and quickly.

**EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.

EcholoN is like PLAYMOBIL*...

PLAYMOBIL delivers high-quality and comprehensive scenarios.

EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.

see also (https://www.echolon.de/en/)

User comments

Share your experience with using Ticketmaster and EcholoN. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ticketmaster and EcholoN

Ticketmaster Reviews

5 Strong Alternatives to Ticketmaster for Buying Event Tickets
Ticketmaster is often associated with live music, but the site covers a wide variety of events. Tickets.com is the most comprehensive alternative to Ticketmaster. It includes a similarly extensive range of activities and shows but is mainly focused on live entertainment. This isn’t surprising—Tickets.com is owned by Major League Baseball Advanced Media (MLBAM).
5 Best Android Apps for Buying Tickets
The Ticketmaster app is the fastest, most convenient way to buy 100% verified tickets for concerts, sporting events, arts and theater, festivals, and family events. Use the interactive seat map to choose the perfect seats, or select from the Top Picks and compare the best available seats across all sections.
Source: phandroid.com
How to Sell Tickets Online: 3 Best Market Players
Ticketmaster is the world-leading ticket selling service and, perhaps, best way to sell event tickets online. Its mobile app focuses on helping users purchase the best seats based on the price-vs-quality balance. The main advantage of the TicketMaster mobile app over web application is that the mobile solution allows users to buy a ticket a couple of minutes faster using...
Source: stfalcon.com
Best Viagogo Alternatives
Ticketmaster is the true giant when it comes to ticket reselling, whether it is ice hockey or Bruno Mars live. Although football tickets have never been a popular item at Ticketmaster, you might find a few games here or there. Generally speaking, Ticketmaster’s focus is concerts, festivals and live shows. With incredible prices on their tickets – thanks largely to their...
Extra Tickets? StubHub Isn't Your Only Option to Profit
If, on the other hand, you bought your concert passes on Ticketmaster and have more than a week before the show's date, use Ticketmaster's "Verified" reselling initiative to find a buyer there. This will connect you with a buyer like you and increase your profits in the absence of seller fees.

EcholoN Reviews

  1. An infinitely reliable tool with enormous functions and an absolute overview!

    All incoming support and training requests as well as service orders are handled with EcholoN. In addition - through delegations to other departments - change requests or second & third level processing are managed. An option to optimise our own processes on a regular basis is offered by reporting: evaluation of completion categories and type of service contracts of the requester(s).

    As far as data reconciliation with our ERP and stability are concerned, EcholoN is colossally reliable. We have been using EcholoN for 2 years - with over 20k tickets/year - and it runs perfectly; no failures.

    To be able to react adequately to different situations and to give us an invaluable overview, we use the possibility of the different cockpits. Predefined mandatory fields set in the appropriate places guarantee both a seamless flow of information and reliable evaluations. The latter can be created with maximum flexibility. New staff can be trained quickly, because the operation is intuitive.

    👍 Pros:    Quick and easy|Great customer support|Useful features|Fast support|Easy to setup|Great set of functions|Highly recommend|Third party service integration|Intuitive user interface|Automation and custom functions|Customer support|Simple yet powerful and efficient tool|Offline|Api & webhooks|Rest api|Automatic graphql & rest api
    👎 Cons:    Can’t find anything bad.
  2. Holistic service management at professional level

    We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.

    Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.

    Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).

    👍 Pros:    Its flexible and easy to use|Automation and custom functions|Easy user interface
    👎 Cons:    Faster growth
  3. Top Enterprise Service Management Software

    Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.

    Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.

    Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.

    🏁 Competitors: Track-It!, BMC Remedy
    👍 Pros:    Flexible|Excellent support|Friendly and safe community|Easy integration
    👎 Cons:    Confusing set-up

Social recommendations and mentions

Based on our record, Ticketmaster seems to be more popular. It has been mentiond 51 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ticketmaster mentions (51)

  • Selling 2 Black Pumas 12/10 House of Blues at Face Value
    I have two tickets for the Black Pumas at the House of Blues in Houston, TX on Sunday, December 10th. Asking for face value of tickets, $77 each for standard GA. Tickets are via ticketmaster.com and you can securely purchase these tickets through cashortrade.org or this direct link. Source: 5 months ago
  • need help with concert ticket asap!
    If it was just a bunch of letters/numbers/symbols and not actually a website link (i.e. https://ticketmaster.com or any valid website), then you are perfectly fine. Source: 10 months ago
  • The Eras Tour: Asia Megathread
    One clarification - is the action for Singapore going to happen on ticketmaster.com or ticketmaster.sg? I made my account and added my card on .com so now I am confused. Source: 10 months ago
  • What is the best site to buy tickets from?
    You can always buy from Ticketmaster, but you can also try one of the secondary marketplaces that have officially partnered with the NFL. The bar codes are guaranteed to work as long as you buy from one of the official NFL ticketing partners like StubHub, SeatGeek, or Vivid Seats. Source: 12 months ago
  • Ticketmaster
    Always use ticketmaster.com, don't click through links. Change your password every day for 2-3 days again. Source: about 1 year ago
View more

EcholoN mentions (0)

We have not tracked any mentions of EcholoN yet. Tracking of EcholoN recommendations started around Jun 2021.

What are some alternatives?

When comparing Ticketmaster and EcholoN, you can also consider the following products

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Attendize Event Ticketing - Attendize is a free & open-source ticket selling and event management platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ticket Tribe - Sell tickets online with no fees per ticket

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.