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Stack Overflow FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Stack Overflow seems to be a lot more popular than Freshdesk. While we know about 895 links to Stack Overflow, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
So, I reviewed the questions list again but this time, since the time I did view it about 9 hours ago [1]. 10 were negative scored, 5 positive scored, 15 0 scored, 4 has received answers. This is better than normal for those ~30. Usually it's 80% without votes, without answers, without comments. So, this is a significan improvement... Which I suspect is due the time of the day, as the US and most of Europe were... - Source: Hacker News / 7 months ago
It's surely both. Look at the newest questions: https://stackoverflow.com/questions?tab=Newest Most questions have negative karma. Even if somehow that is "deserved", that's not a healthy ecosystem. All that is left of SI are clueless questioners and bitter, jaded responders. SO worked when "everyone" was new to it, and they felt energized to ask questions ( even "basic" questions, because they hadn't been asked... - Source: Hacker News / 7 months ago
A wide community: Beginners benefit most when answers are easily accessible. A language with strong Stack Overflow activity, official docs, and tutorials will keep you moving. - Source: dev.to / 10 months ago
Another study from Stack Overflow revealed that developers spend an average of 6โ8 hours daily in front of screens, which further increases digital fatigue. - Source: dev.to / 11 months ago
10. Stack Overflow for Teams โ Knowledge Sharing Platform. - Source: dev.to / about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
GitHub - Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.
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DEV.to - Where software engineers connect, build their resumes, and grow.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Stack Exchange - Stack Exchange is a fast-growing network of 84 [and counting] question and answer sites on diverse...
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
