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SolusVM VS LiveAgent

Compare SolusVM VS LiveAgent and see what are their differences

SolusVM

Solus Virtual Manager (SolusVM) is a powerful GUI based VPS management system with full OpenVZ...

SolusVM Landing page
Rating
0 reviews
Is it good? Alternatives
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Is it good? Alternatives
Propello Cloud
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, SolusVM seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
1 vs 0
Cloud Computing popularity
100% vs 0%
alternatives listed
58 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

SolusVM
LiveAgent
Website solusvm.com liveagent.com
Pricing
Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Cloud Computing IT Automation Virtual Machine Management Virtualization Platform +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About SolusVM and LiveAgent

In their own words, as submitted to SaaSHub.

SolusVM
LiveAgent

No description of SolusVM yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

SolusVM 5 features
LiveAgent 32 features
  • User-Friendly Interface
    SolusVM provides a straightforward and intuitive user interface, making it easier for administrators to manage virtual servers without requiring extensive technical knowledge.
  • Multi-Virtualization Support
    It supports multiple virtualization technologies such as OpenVZ, Xen, and KVM, offering flexibility to choose the most suitable technology for different needs.
  • Comprehensive Resource Management
    SolusVM offers detailed resource monitoring and balancing, allowing efficient management of CPU, RAM, and storage allocations for each virtual server.
  • Reseller Capabilities
    The platform includes enhanced reseller options, enabling businesses to offer their customers white-labeled virtualization solutions.
  • Scalability
    SolusVM is scalable and can handle a large number of virtual servers, accommodating growing business needs efficiently.

Possible disadvantages

  • Limited Advanced Features
    Compared to some competitors, SolusVM might lack certain advanced features and integrations, limiting its appeal for businesses with complex requirements.
  • Security Concerns
    Some users have reported vulnerabilities or security issues in past versions, emphasizing the need for careful management and regular updates.
  • Complex Initial Setup
    The initial installation and configuration can be complex and time-consuming, potentially requiring advanced technical skills.
  • Customer Support
    While they offer support, some users find the responsiveness and availability of customer support to be lacking compared to expectations.
  • Resource Intensity
    Running SolusVM can be resource-intensive, which may require more powerful hardware and infrastructure investments, particularly under heavy loads.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

SolusVM
LiveAgent

Overall verdict

  • SolusVM is considered a good solution for VPS management. It is widely used and generally well-regarded for its stability and ease of use. However, like any software, the best choice depends on specific needs and context, such as the scale of operations and the technical expertise of the users.

Why this product is good

  • SolusVM is a popular choice for VPS management due to its user-friendly interface, extensive features, and support for various virtualization technologies such as OpenVZ, Xen, and KVM. It provides comprehensive administrative tools for managing virtual servers, billing integration, and offers multi-tiered access levels. Its reliability and cost-effectiveness make it appealing, especially for web hosting providers and resellers.

Recommended for

    Web hosting providers, resellers, and organizations that require a robust and scalable VPS management solution, and who are looking for a cost-effective way to manage multiple virtual servers with varying degrees of administrative access.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

SolusVM 3 videos + Add
LiveAgent 4 videos + Add

Installation And Configuration Of SolusVM Via Putty On Centos 7

More videos

  • Review - SolusVM For WHMCS Modules
  • Review - Sharp Servers - One click server operating system reinstall! [SolusVM]

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
SolusVM
LiveAgent
100% 100%
Cloud Computing
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Virtualization Platform
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing SolusVM and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using SolusVM and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

SolusVM no reviews yet
LiveAgent 5.0 · 2 reviews

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

SolusVM 1 mention
LiveAgent 0 mentions
  • IT Self Service portal for multiple teams
    Yeah, ManageIQ is purpose built for IaaS requests.. The closest thing I can think of would be https://solusvm.com/. Source: over 3 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to SolusVM and LiveAgent

When comparing SolusVM and LiveAgent, you can also consider the following products.

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