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Shells VS LiveAgent

Compare Shells VS LiveAgent and see what are their differences

Shells

Shells is your personal workspace in the cloud. Join Shells now to access your own, private virtual desktop environment powered by a cloud computer.

Shells Landing page
Rating
0 reviews
Pricing
Paid $4.95 / Monthly (Shells Lite)
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Cloud Computing popularity
100% vs 0%
alternatives listed
50 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Shells
LiveAgent
Website shells.com liveagent.com
Pricing
Paid $4.95 / Monthly (Shells Lite)
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms
Browser Android Windows iOS Mac OSX Linux Web +4
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Cloud Computing Cloud Infrastructure Cloud Hosting Virtual Desktop +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Shells and LiveAgent

In their own words, as submitted to SaaSHub.

Shells
LiveAgent

Shells.com offers a virtual cloud computer that can be accessed from any web-enabled device. As we offer multiple Linux distributions or Windows preloaded on the virtual desktop, it gives the user the opportunity to use the operating system that they want on the device that they want. This is...

Read more about Shells

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Shells 5 features
LiveAgent 32 features
  • Cross-device compatibility
    Shells allows users to access their virtual desktop environment from any device with an internet connection, whether it's a laptop, tablet, or smartphone. This flexibility enables seamless work and play across different devices.
  • Ease of setup
    Shells offers a straightforward and user-friendly setup process, making it accessible even for those with limited technical knowledge. Users can quickly get their virtual desktop up and running without the need for complex configurations.
  • Versatility
    Shells provides users with the ability to run multiple operating systems, including Linux and Windows, which adds flexibility for a variety of tasks and software requirements.
  • Cloud storage integration
    Shells offers cloud storage options, allowing users to easily store, access, and manage their files within their virtual desktop environment. This ensures data safety and convenience.
  • Scalability
    Users can easily scale their resources based on their needs, such as upgrading RAM or storage capacity. This ensures that Shells can grow alongside the user's demands.

Possible disadvantages

  • Dependent on internet connection
    Shells requires a stable and fast internet connection for optimal performance. Users with inconsistent or slow internet may experience lag or connectivity issues.
  • Recurring costs
    Using Shells involves a subscription-based payment model, meaning users must pay recurring fees to maintain access. This could be a con for users seeking a one-time purchase model.
  • Limited offline access
    Because Shells is cloud-based, users have limited functionality when they are offline, which could be disadvantageous for those needing constant access to their virtual desktops.
  • Potential security concerns
    Although Shells implements security measures, storing data in the cloud may still pose security risks, such as data breaches or unauthorized access, which may concern privacy-focused users.
  • Performance constraints
    Depending on the chosen plan and resource allocation, there may be performance limitations, particularly for users running resource-intensive applications compared to high-performance local machines.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Shells
LiveAgent

No analysis of Shells yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Shells 4 videos + Add
LiveAgent 4 videos + Add

Shells Explainer Video

More videos

  • Review - Shells.com - Complete Review of Best Virtual Machine [ 2021 ]
  • Review - Linux Desktops in the Cloud with Shells.com
  • Review - Home Defense: Aguila 12ga. mini shells.

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Shells
LiveAgent
100% 100%
Cloud Computing
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Note Taking
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Shells and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Shells no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Shells yet. Be the first one to post

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Alternatives to Shells and LiveAgent

When comparing Shells and LiveAgent, you can also consider the following products.

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