Rectangle Reviews

Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Rectangle mentions (480)

• Apple introduces M6 and M5 Ultra for a big leap in performance and AI compute

  Rectangle solved my macos window management annoyances. https://rectangleapp.com/ Not involved in dev of this, just a happy user. - Source: Hacker News / 13 days ago

• Ubuntu 26.04 LTS Released

  As a both old Linux and now decade user of MacOS, after I got used to no middle-click paste and no focus-follows-mouse: 1. Keyboard shortcuts are Emacs, Ctrl-A: start of line, E: end of line, K: kill selected or to end of line, Y to paste, etc. https://support.apple.com/en-au/102650#text 2. Karabiner elements (FOSS) fixes keyboard mappings outside of the Settings: https://karabiner-elements.pqrs.org/ 3. I have the... - Source: Hacker News / 5 months ago

• Native Instant Space Switching on macOS

  Every macOS user uses Rectangle.app — https://rectangleapp.com The ones who don't use it is because they don’t know it exists. - Source: Hacker News / 5 months ago

• Native Instant Space Switching on macOS

  I use https://rectangleapp.com/ and enjoy it. I have shortcuts to move windows to the left/right half of the screen, and cycle between monitors. This, combined with native cmd+tab and cmd+` is enough for me. - Source: Hacker News / 5 months ago

• Make macOS consistently bad (unironically)

  Rectangle [1] is pretty much essential for me because of this. I use only a few keypresses (maximize window, move to one of the halves of the screen horizontally) but that is enough. My mouse very rately interacts with the borders of any window, or those buttons. I had to click on the green one that you mentioned in order to see what it did (yuck). [1] https://rectangleapp.com/. - Source: Hacker News / 5 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago