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Pingboard VS LiveAgent

Compare Pingboard VS LiveAgent and see what are their differences

Pingboard

Pingboard is the employee experience suite for growing companies that put their people first.

Rating
0 reviews
Pricing
Paid Free trial $149 / Monthly (Basic Plan, 20 Users)
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Pingboard seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
HR popularity
100% vs 0%
alternatives listed
230 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Pingboard
LiveAgent
Website pingboard.com liveagent.com
Pricing
Paid Free trial $149 / Monthly (Basic Plan, 20 Users) Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms
Web Android iOS
Browser Android iOS
Company 2013 Startup from Slovakia · 2004
Listed in
Org Charts Employee Engagement Employee Directory Employee Survey Peer Recognition Employee Onboarding Diagrams HR Employee Profiles +6
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Pingboard and LiveAgent

In their own words, as submitted to SaaSHub.

Pingboard
LiveAgent

From one platform, automate your onboarding experience, build a beautiful org chart, create employee profiles, play games to connect with coworkers, foster better one-on-one meetings, celebrate great work with peer recognition, and uncover ways to deliver a better employee experience with surveys.

Read more about Pingboard

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Pingboard 16 features
LiveAgent 32 features
  • Interactive Org Chart
  • Employee Directory & Profiles
  • Employee Onboarding Checklists
  • Mobile App
  • HRIS data sync integrations
  • Gamification
  • Printable org charts
  • Dotted line reporting
  • Shared roles
  • Workforce Planning
  • Out of Office Tracking
  • Employee Surveys
  • Peer Recognition
  • 1:1 Meeting Management
  • Slack Integration
  • Teams Integration
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Pingboard
LiveAgent

Overall verdict

  • Pingboard is a reliable and effective tool for businesses looking to improve their internal communication and organizational visibility. It combines functional features with ease of use, making it a valuable asset for teams of various sizes.

Why this product is good

  • Pingboard is known for its user-friendly interface and robust features that help in employee directory management, team collaboration, and organizational transparency. It offers tools like org chart layouts, peer recognition, and employee profiles that can enhance communication and understanding within a company. The integration capabilities with other software platforms can also streamline HR processes and improve efficiency.

Recommended for

  • Small to medium-sized businesses seeking better organizational transparency.
  • HR teams aiming to streamline employee information management.
  • Companies looking to enhance team collaboration and communication.
  • Organizations wanting to implement peer recognition and employee engagement programs.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Pingboard 3 videos + Add
LiveAgent 4 videos + Add

Pingboard Overview (2023)

More videos

  • - Pingboard Customer Testimonial
  • - Pingboard Tutorial

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Pingboard
LiveAgent
100% 100%
HR
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Diagrams
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Pingboard and LiveAgent.

How would you describe the primary audience of your product?

Pingboard's answer

Pingboard is used by professionals in the Human Resources and People Operations departments. Companies have a remote or distributed work environment tend to find the most value from Pingboard. Additionally, companies that use Pingboard or those that want an easier way to see who is who and who does what within their org, help their employees connect with each other, or want to increase employee engagement.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Who are some of the biggest customers of your product?

Pingboard's answer

  • Demandbase
  • Duolingo
  • SproutSocial
  • Brivo
  • Clear

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Why should a person choose your product over its competitors?

Pingboard's answer

Pingboard is the only org chart solution that is fully customizable AND connects to features for employee engagement such as surveys, peer recognition, onboarding checklists and more.

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

User comments

Share your experience with using Pingboard and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Pingboard no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Pingboard yet. Be the first one to post

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Pingboard 2 mentions
LiveAgent 0 mentions
  • Visual Org Chart based on Users
    I'm looking for a solution that will provide a visual of my company's org chart using the User object and the Manager field on that object. I'm looking for something comparable to Pingboard but in Salesforce. Source: over 4 years ago
  • Designing Keyboard Accessibility for Complex React Experiences
    Last week was my last week at Pingboard as a UX designer and engineer. I still believe the product includes the world's best org chart solution. Using a mouse, you can quickly drag-and-drop any org structure and employee data stays... - Source: dev.to / over 5 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to Pingboard and LiveAgent

When comparing Pingboard and LiveAgent, you can also consider the following products.

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