osTicket VS Polyreply

Compare osTicket VS Polyreply and see what are their differences

Rating: 0 reviews
Pricing: Open source
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Alternatives Is it good?

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Rating: 0 reviews
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Alternatives Is it good?

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

Which is more popular?

Based on our record, osTicket seems to be more popular. It has been mentioned 38 times since March 2021.

social mentions: 38 vs 0
Customer Support popularity: 98% vs 2%
alternatives listed: 240+ vs 11

Base details

Website, pricing, platforms and company facts side by side.

	osTicket	Polyreply
Website	osticket.com	polyreply.app
Pricing	Open source	Official pricing
Company	Startup from the United States	—
Listed in	Customer Support Customer Service Help Desk Live Chat +1	Help Desk Customer Support Live Chat Online Ticketing Woocommerce +2

About osTicket and Polyreply

In their own words, as submitted to SaaSHub.

osTicket

Polyreply

Pricing page: https://osticket.com/editions/

Features and specs

What each product offers, as listed by its team.

osTicket 8 features

Polyreply 0 features

Open Source
osTicket is open-source, which means it is free to use and allows for extensive customization.
Customizable Fields and Forms
The platform provides the ability to add custom fields and forms, making ticket management flexible to meet specific business needs.
Email Integration
osTicket supports email integration, allowing users to create tickets directly from incoming emails.
Multi-Language Support
The system supports multiple languages, making it suitable for international teams.
Ticket Filters
Powerful ticket filtering allows for better organization and prioritization of incoming tickets.
Reports and Dashboards
Built-in reporting tools and dashboards help track performance metrics and identify trends.
User and Role Management
Fine-grained user and role management allows administrators to control who has access to different parts of the system.
Community Support
Having a large community of users and developers can be a great resource for troubleshooting issues and sharing best practices.

Possible disadvantages

Complex Setup
Initial setup and configuration can be complicated, especially for users without technical expertise.
Limited Advanced Reporting
While osTicket includes basic reporting features, it may not be robust enough for more advanced analytics needs.
User Interface
The user interface is functional but might appear outdated and less intuitive compared to newer platforms.
Self-Hosted Only
As an open-source solution, it requires self-hosting, which may necessitate additional resources for server management and maintenance.
Lack of Real-Time Updates
osTicket does not offer real-time updates, which can delay the notification of ticket changes.
No Mobile App
There is no official mobile app, making it less convenient to manage tickets on the go.
Limited Integration Options
Unlike some commercial products, osTicket has fewer options for integrating with third-party applications.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

osTicket

Polyreply

Overall verdict

Overall, osTicket is a good choice for organizations looking for a reliable and customizable support ticket system without wanting to incur the costs associated with commercial solutions. Its open-source nature allows for flexibility and adaptability to various business needs.

Why this product is good

osTicket is renowned for being a robust, open-source support ticket system that is easy to set up and scale. It offers a wide range of features such as auto-responses, ticket filters, customizable fields, and reporting. Additionally, its user-friendly interface and active community support make it an appealing choice for businesses seeking a cost-effective solution.

Recommended for

Small to medium-sized businesses
Organizations requiring open-source solutions
Teams needing a customizable and scalable ticketing system
Businesses seeking to improve customer support without incurring excessive software costs

No analysis of Polyreply yet.

Videos

Walkthroughs and reviews on video.

osTicket 3 videos + Add

Polyreply 1 video + Add

What's New in osTicket Version 1.14?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

osTicket

Polyreply

98% 98%

Customer Support

2% 2%

0% 0%

Online Ticketing

100% 100%

97% 97%

Help Desk

3% 3%

0% 0%

Live Chat

100% 100%

User comments

Share your experience with using osTicket and Polyreply. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

osTicket no reviews yet

Polyreply no reviews yet

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
zapier.com · Dec 2015

Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members,...

We have no reviews of Polyreply yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

osTicket 38 mentions

Polyreply 0 mentions

Ask HN: Helpdesk/ticketing software for small SaaS company
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / about 3 years ago
Looking for a ticketing system
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: over 3 years ago
Help tickets
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: over 3 years ago

Tracking Polyreply since Nov 2026.

Alternatives to osTicket and Polyreply

When comparing osTicket and Polyreply, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to osTicket or Polyreply:

Freshdesk vs osTicket Freshdesk vs Polyreply
Tidio
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Compare Tidio to osTicket or Polyreply:

Tidio vs osTicket Tidio vs Polyreply
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to osTicket or Polyreply:

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Gorgias
Gorgias is a helpdesk built to provide great support at scale.

Compare Gorgias to osTicket or Polyreply:

Gorgias vs osTicket Gorgias vs Polyreply
LiveAgent
LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Compare LiveAgent to osTicket or Polyreply:

LiveAgent vs osTicket LiveAgent vs Polyreply
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to osTicket or Polyreply:

Zendesk vs osTicket Zendesk vs Polyreply