Mural VS Front

Mural

MURAL is a visual collaboration workspace for modern teams.

Front

The platform for exceptional customer service at scale.

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Landing page //
2023-05-11

Landing page //
2023-07-31

Advanced features & review / Customer Journey Mapping in Mural

Front videos

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How Front transforms your inbox into a customer communication hub | Front Product Demo

Category Popularity

0-100% (relative to Mural and Front)

Front

Digital Whiteboard

100 100%

Digital Whiteboard

0% 0

Help Desk

0 0%

Help Desk

100% 100

Team Collaboration

100 100%

Team Collaboration

0% 0

Customer Support

0 0%

Customer Support

100% 100

User comments

Share your experience with using Mural and Front. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Mural and Front

Remote teams who use MURAL for meetings (like Zapier), will love the digital version of some office staples, from timers (which you can use for focused ideation sprints) to chat boxes. It can be tough to share candid feedback in remote team meetings. That's why we love MURAL's timed voting session, where you can allot a number of votes to each collaborator. To vote, click on...

Source: zapier.com

Top 10 Digital Whiteboard Software for Team Collaboration

Mural is a great platform for design teams with geographical barriers between them. Mural wants you to stop digitizing your content, rather start your work on its digital whiteboard and bounce off ideas.

Source: blog.bit.ai

Front Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023

Front calls itself a customer communication platform, but it offers a lot of the same functionality as some of the email clients and providers on this list. It's a shared inbox solution that helps your team manage email, chat, social media, and SMS marketing in a single, convenient platform.

Source: mysignature.io

11 Top Outlook Alternatives to Try

As you can probably tell, Front is aimed at business use, so there’s no free or individual plan. It is perfect for B2B email marketing.

Source: kinsta.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...

Source: zapier.com

Social recommendations and mentions

Based on our record, Front should be more popular than Mural. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mural mentions (10)

Google Ending Support for Jamboard Devices
Https://mural.co/ Mural has a free tier. I did not used it much but was nice. - Source: Hacker News / 8 months ago
Interview in 3 hours, any tips?
How you formulate your research questions e.g. Research objective generation workshop and where you store and manage your backlog e.g. mural, miro, excel, uxbacklog. Source: 11 months ago
Escape from low maturity
Transparency of work. Whether youre using https://mural.co for collab analysis, usertesting so people can observe or something as simple as https://uxbacklog.co for a research backlog, giving visibility to the team really helps in building awareness and UR expectation but also gets UR in the pipeline / process. Source: 11 months ago
Recommendation for mindmaps
For instance, mural.co is pretty good. However, it doesnt have the feature I described with which you can colapse knots od your mindmap. Source: over 1 year ago
What's your favourite tool for the AWS architecture diagrams for the planning (ideating) stages?
Super early on in the brainstorming stage we'd use something like mural.co for the "ideating" stage and then quickly move to lucidchart for diagrams and early architecture. Source: over 1 year ago

Front mentions (18)

User for Solely BCC Email Logging?
I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: 6 months ago
Share your Dock! I'll go first
Google image search say it's this: https://front.com/. Source: 12 months ago
Web-based Shift/Front alternative for ChromeOS?
I also googled "Shift alternatives" and found front.com which has a web application. Source: about 1 year ago
Integration W/ Live Chat Box On Website
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 1 year ago
Help me find Better CRM, webchat, invoicing, accounting software
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 1 year ago

What are some alternatives?

When comparing Mural and Front, you can also consider the following products

Miro - Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stormboard - Stormboard empowers data-driven companies to turn their unstructured whiteboards into data-rich collaborative workspaces; enabling data-driven decisions and efficient processes — often eliminating the need for meetings entirely.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!