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LiveChat VS Multiply.cloud

Compare LiveChat VS Multiply.cloud and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveChat Landing page
Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
Multiply.cloud

Algorithmic Pricing for online markets | Multiply

Multiply.cloud Landing page
Rating
0 reviews
Pricing
Free trial €159 / Monthly
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, LiveChat seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 5

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
Multiply.cloud
Website livechat.com multiply.cloud
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
Free trial €159 / Monthly Official pricing
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
—
Company Startup from Poland · 2002 —
Listed in
Live Chat Customer Support Customer Service CRM +1
eCommerce Software eCommerce Tools Price Optimization Price Monitoring Competitive Intelligence +2

About LiveChat and Multiply.cloud

In their own words, as submitted to SaaSHub.

LiveChat
Multiply.cloud

No description of LiveChat yet.

Multiply is the ultimate repricing tool for ambitious retailers. Sophisticated algorithms constantly monitor your competitors and optimise your prices across all your channels up to 30x per hour. You will find the ‘Goldilocks-perfect’ pricing sweet spot; just low enough to win the Buy Box, but...

Read more about Multiply.cloud

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
Multiply.cloud 0 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
Multiply.cloud

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

No analysis of Multiply.cloud yet.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
Multiply.cloud 0 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

No Multiply.cloud videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
Multiply.cloud
100% 100%
Customer Support
0% 0%
0% 0%
Price Monitoring
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
eCommerce Tools
100% 100%

Questions & Answers

As answered by people managing LiveChat and Multiply.cloud.

What's the story behind your product?

Multiply.cloud's answer:

In 2014, we built a custom repricing product for one of our clients at Stratalis, our first startup. By 2017, it had grown to surpass the capabilities of most solutions on the market. That’s when we realised its full potential and decided to found Multiply. Today, our omnichannel repricing platform helps hundreds of growing eCommerce vendors to price competitively across all their channels and maximize their sales – without hurting their margins.

Why should a person choose your product over its competitors?

Multiply.cloud's answer:

  • Proven results and loyalty: 95% of users stay with Multiply after switching from another repricer.

  • Superior pricing logic: Instead of oversimplified rules, Multiply uses multivariate algorithms considering nuanced factors like shipping speed, condition, cost structures, etc., to maximize both wins and profits

  • Broad coverage across platforms: Many tools focus primarily on Amazon. Multiply extends across 130+ channels, enabling sellers to dominate all marketplaces with tailored strategies per channel

  • Control and transparency: Sellers get full control over strategies, repricing frequency, margin bounds, and can rely on margin calculations that factor in all costs—commissions, shipping, returns, fulfillment

  • Hands‑on support: Unlike competitors that offer limited self‑service, Multiply pairs users with account managers, provides custom development support, and delivers round‑the‑year help

What makes your product unique?

Multiply.cloud's answer:

Multiply is a highly sophisticated, omnichannel repricing solution that:

  • Uses granular, channel‑specific algorithms that account for real‑time competitor pricing, costs (like shipping, fees, returns), product condition, and seller reputation to find the price sweet spot—winning the Buy Box at the highest margin possible .

  • Supports over 130 marketplaces (Amazon, Google Shopping, ManoMano, Fnac, CDiscount, etc.), websites, and comparison platforms—far beyond most competitors

  • Offers full automation with repricing up to 30 times per hour, unified pricing interface, customizable strategies, and real-time updates—all without manual intervention

  • Comes with dedicated onboarding, a personal account manager, and year‑round support

How would you describe the primary audience of your product?

Multiply.cloud's answer:

Our primary audience comprises ambitious, growth‑oriented eCommerce sellers and marketplace vendors who:

  • Operate across multiple sales channels—from Amazon to niche marketplaces and their own storefronts.

  • Need to scale SKU-level repricing efficiently—whether managing hundreds or millions of items.

  • Want to win Buy Boxes and maximize margins without entering destructive price wars.

  • Value data-driven, automated workflows, but still require human support, strategic insights, and flexibility in pricing rules.

  • Represent both mid‑market and enterprise‑level businesses, including brands onboarding as well as seasoned marketplace professionals.

User comments

Share your experience with using LiveChat and Multiply.cloud. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
Multiply.cloud no reviews yet

View more

We have no reviews of Multiply.cloud yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
Multiply.cloud 0 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago

Tracking Multiply.cloud since Jun 2021.

Alternatives to LiveChat and Multiply.cloud

When comparing LiveChat and Multiply.cloud, you can also consider the following products.

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