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tawk.to VS Multiply.cloud

Compare tawk.to VS Multiply.cloud and see what are their differences

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

tawk.to Landing page
Rating
0 reviews
Alternatives Is it good?
Multiply.cloud

Algorithmic Pricing for online markets | Multiply

Multiply.cloud Landing page
Rating
0 reviews
Pricing
Free trial €159 / Monthly
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions
47 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 5

Base details

Website, pricing, platforms and company facts side by side.

tawk.to
Multiply.cloud
Website tawk.to multiply.cloud
Pricing —
Free trial €159 / Monthly Official pricing
Company Startup from the United States —
Listed in
Customer Support Customer Service Help Desk Live Chat +1
eCommerce Software eCommerce Tools Price Optimization Price Monitoring Competitive Intelligence +2

About tawk.to and Multiply.cloud

In their own words, as submitted to SaaSHub.

tawk.to
Multiply.cloud

No description of tawk.to yet.

Multiply is the ultimate repricing tool for ambitious retailers. Sophisticated algorithms constantly monitor your competitors and optimise your prices across all your channels up to 30x per hour. You will find the ‘Goldilocks-perfect’ pricing sweet spot; just low enough to win the Buy Box, but...

Read more about Multiply.cloud

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features
Multiply.cloud 0 features
  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

tawk.to
Multiply.cloud

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

No analysis of Multiply.cloud yet.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add
Multiply.cloud 0 videos + Add

Tawk.to review — unbelievably rich live chat software for free

More videos

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

No Multiply.cloud videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
tawk.to
Multiply.cloud
100% 100%
Customer Support
0% 0%
0% 0%
Price Monitoring
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
eCommerce Tools
100% 100%

Questions & Answers

As answered by people managing tawk.to and Multiply.cloud.

What's the story behind your product?

Multiply.cloud's answer:

In 2014, we built a custom repricing product for one of our clients at Stratalis, our first startup. By 2017, it had grown to surpass the capabilities of most solutions on the market. That’s when we realised its full potential and decided to found Multiply. Today, our omnichannel repricing platform helps hundreds of growing eCommerce vendors to price competitively across all their channels and maximize their sales – without hurting their margins.

Why should a person choose your product over its competitors?

Multiply.cloud's answer:

  • Proven results and loyalty: 95% of users stay with Multiply after switching from another repricer.

  • Superior pricing logic: Instead of oversimplified rules, Multiply uses multivariate algorithms considering nuanced factors like shipping speed, condition, cost structures, etc., to maximize both wins and profits

  • Broad coverage across platforms: Many tools focus primarily on Amazon. Multiply extends across 130+ channels, enabling sellers to dominate all marketplaces with tailored strategies per channel

  • Control and transparency: Sellers get full control over strategies, repricing frequency, margin bounds, and can rely on margin calculations that factor in all costs—commissions, shipping, returns, fulfillment

  • Hands‑on support: Unlike competitors that offer limited self‑service, Multiply pairs users with account managers, provides custom development support, and delivers round‑the‑year help

What makes your product unique?

Multiply.cloud's answer:

Multiply is a highly sophisticated, omnichannel repricing solution that:

  • Uses granular, channel‑specific algorithms that account for real‑time competitor pricing, costs (like shipping, fees, returns), product condition, and seller reputation to find the price sweet spot—winning the Buy Box at the highest margin possible .

  • Supports over 130 marketplaces (Amazon, Google Shopping, ManoMano, Fnac, CDiscount, etc.), websites, and comparison platforms—far beyond most competitors

  • Offers full automation with repricing up to 30 times per hour, unified pricing interface, customizable strategies, and real-time updates—all without manual intervention

  • Comes with dedicated onboarding, a personal account manager, and year‑round support

How would you describe the primary audience of your product?

Multiply.cloud's answer:

Our primary audience comprises ambitious, growth‑oriented eCommerce sellers and marketplace vendors who:

  • Operate across multiple sales channels—from Amazon to niche marketplaces and their own storefronts.

  • Need to scale SKU-level repricing efficiently—whether managing hundreds or millions of items.

  • Want to win Buy Boxes and maximize margins without entering destructive price wars.

  • Value data-driven, automated workflows, but still require human support, strategic insights, and flexibility in pricing rules.

  • Represent both mid‑market and enterprise‑level businesses, including brands onboarding as well as seasoned marketplace professionals.

User comments

Share your experience with using tawk.to and Multiply.cloud. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet
Multiply.cloud no reviews yet

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We have no reviews of Multiply.cloud yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions
Multiply.cloud 0 mentions
  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

View more

Tracking Multiply.cloud since Jun 2021.

Alternatives to tawk.to and Multiply.cloud

When comparing tawk.to and Multiply.cloud, you can also consider the following products.

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