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LiveAgent VS Yodeck

Compare LiveAgent VS Yodeck and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Yodeck

Yodeck enables you to design and schedule your digital signage on Raspberry Pi easily from the web, using your computer, tablet or smartphone.

Rating
5.0 · 1 review
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Yodeck seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions
0 vs 4
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 202

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Yodeck
Website liveagent.com yodeck.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from Greece
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Digital Signage Marketing Platform Project Management Marketing +1

About LiveAgent and Yodeck

In their own words, as submitted to SaaSHub.

LiveAgent
Yodeck

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Harness the power of videos & images and make your message memorable. You can also display documents, web pages, YouTube & livestream videos. Browse our free stock image and video galleries. Set different content schedules to target the right viewers, at the right time. Manage thousands...

Read more about Yodeck

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Yodeck 7 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    Yodeck offers an intuitive and easy-to-use interface that allows users to manage content and displays efficiently, even without technical expertise.
  • Content Scheduling
    It allows for advanced scheduling options, enabling users to plan and display content at specific times and dates, ensuring timely and relevant displays.
  • Affordable Pricing
    Yodeck provides competitive pricing plans that cater to businesses of all sizes, making digital signage accessible to smaller enterprises and startups.
  • Remote Management
    Users can manage and update displays remotely from anywhere, which is particularly useful for businesses with multiple locations.
  • Versatile Content Support
    Yodeck supports a wide range of content types including videos, images, documents, and web pages, providing flexibility in the kind of information that can be displayed.
  • Security Features
    The platform offers robust security features, ensuring that content delivery and display management are conducted in a secure environment.
  • Customer Support
    Yodeck provides excellent customer support, with various resources and responsive assistance to help users navigate any issues.

Possible disadvantages

  • Limited Customization
    Despite its user-friendly interface, some users may find the customization options somewhat limited compared to other digital signage solutions.
  • Depends on Internet Connection
    Content updates and remote management require an active internet connection, which can be a limitation in areas with poor connectivity.
  • Learning Curve for Advanced Features
    While basic features are easy to use, there can be a learning curve associated with some of the more advanced functionalities.
  • Hardware Compatibility
    Yodeck may require specific hardware for optimal performance, which could be an additional investment for some businesses.
  • Subscription-Based Model
    The platform follows a subscription-based pricing model, which may not be ideal for businesses looking for one-time payment solutions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Yodeck

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Yodeck is a well-regarded digital signage solution that effectively balances ease of use with powerful features. It is highly rated for its scalability and reliability, making it suitable for small to large enterprises.

Why this product is good

  • Yodeck is considered a good option for digital signage due to its user-friendly interface, affordability, and flexibility. It offers a cloud-based solution that allows users to manage content remotely, which is essential for businesses with multiple locations. Additionally, its platform supports various media types and integrates with third-party applications, making it versatile for different business needs.

Recommended for

    Yodeck is recommended for small to medium-sized businesses, retail chains, restaurants, educational institutions, and corporate environments looking for an easy and cost-effective way to manage digital signage content across multiple screens and locations.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Yodeck 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

YoDeck

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Yodeck
100% 100%
Customer Support
0% 0%
0% 0%
Digital Signage
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Marketing Platform
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Yodeck.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Yodeck. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Yodeck 5.0 · 1 review

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Yodeck 4 mentions

Tracking LiveAgent since Mar 2021.

  • Looking for Advice
    Yodeck works offline for up to 30-45 days. It is free for a single screen and the 4GB Player costs $99/unit (unless you have some other player hardware you would like to use, so no need to buy that). As soon as you get it online, it... Source: over 3 years ago
  • PBi Report on smart TVs
    We use Yodeck for that. Of course getting a Raspberry Pi right now is the issue. Source: over 3 years ago
  • Power BI
    Yodeck connects to PowerBI directly from each Player, not from the backend. We do have many customers displaying PowerBI dashboard, and we are now building an even better integration. You could try it out - order a Player for $79, try it... Source: over 4 years ago

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Alternatives to LiveAgent and Yodeck

When comparing LiveAgent and Yodeck, you can also consider the following products.

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