Software Alternatives & Startups
Register | Login

LiveAgent VS Touch Copy

Compare LiveAgent VS Touch Copy and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Touch Copy

TouchCopy allows you to transfer all your iPhone content back to your PC or a Mac. You can backup your Music, Photos, Videos Contacts and other media from your iPhone, iPad or iPod, as well as save and print your iPhone Messages.

Touch Copy screenshot
Rating
0 reviews
Pricing
Paid Free trial $30 / One-off
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 117

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Touch Copy
Website liveagent.com wideanglesoftware.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $30 / One-off Official pricing
Platforms
Browser Android iOS
Windows MacOS Mac OSX
Company Startup from Slovakia · 2004 2016
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Audio Player iPhone iPhone Transfer iPhone Manager +1

About LiveAgent and Touch Copy

In their own words, as submitted to SaaSHub.

LiveAgent
Touch Copy

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Transfer Music, Video, Playlists and Podcasts from your iPod, iPhone or iPad to your computer or iTunes. You can also use TouchCopy to save your iPhone SMS, iMessage, WhatsApp and LINE conversations to your computer as HTML, PDF or a text file. Your iPhone messages can even be printed directly...

Read more about Touch Copy

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Touch Copy 3 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Messages
    Backup, Print and Transfer Text Messages, iMessages, WhatsApp Messages and LINE conversations
  • Music
    Transfer iPhone songs and playlists, including song data - Artwork, Ratings, Play Counts
  • Data Transfer
    Photos, Videos, Contacts, Calendars, Notes, Files, Voicemails, Books

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Touch Copy

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Touch Copy is a reliable and effective software for those needing to transfer iOS data to computers. Its ease of use, comprehensive data management features, and high compatibility make it a generally favorable choice among users seeking such solutions.

Why this product is good

  • Touch Copy by Wide Angle Software is considered a good tool because it provides a convenient way to transfer and back up data from iOS devices to a computer. It's known for its user-friendly interface and compatibility with both Windows and Mac systems. Furthermore, it supports a wide range of data types, such as music, photos, messages, contacts, and more. This can be especially valuable for those looking to manage or preserve their media and personal information when transitioning between devices or performing backups.

Recommended for

  • Users who need to transfer music and playlists from iOS devices to a computer.
  • Individuals looking to back up or archive messages and other personal data.
  • People transitioning to new iOS devices or upgrading their systems.
  • Those who prefer a straightforward and intuitive interface for data management.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Touch Copy 6 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

How to Transfer Photos from iPhone to PC | Step-by-Step Guide

More videos

  • Tutorial - How to use TouchCopy to backup your iPhone
  • Tutorial - How to transfer text messages from iPhone to computer
  • Demo - How to transfer iPhone, iPod and iPad content to your computer.
  • Review - TouchCopy - Back up and transfer media from your iOS devices - Download Video Previews
  • Demo - iPhone to Computer Transfer

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Touch Copy
100% 100%
Customer Support
0% 0%
0% 0%
iPhone
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Device Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Touch Copy.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Touch Copy. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Touch Copy no reviews yet

View more

We have no reviews of Touch Copy yet. Be the first one to post

Alternatives to LiveAgent and Touch Copy

When comparing LiveAgent and Touch Copy, you can also consider the following products.

Loading...