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LiveAgent VS SubmitMap

Compare LiveAgent VS SubmitMap and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
SubmitMap

A free directory of launch platforms plus a phased route of guides: where to submit, in what order, and exactly how.

Rating
0 reviews
Alternatives Is it good?
9Proxy
Clean. Fast. Premium Residential Proxies, Starting from $0.015/IP and $0.68/GB. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 6

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
SubmitMap
Website liveagent.com submitmap.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Startups SEO Tools Link Building Launch Management Software Directory Software Directory Submission AI +4

About LiveAgent and SubmitMap

In their own words, as submitted to SaaSHub.

LiveAgent
SubmitMap

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of SubmitMap yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
SubmitMap 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Possible time savings
    I can't verify what SubmitMap offers. If it works as a submission or directory-listing tool, as the name suggests, it could save time by letting you submit a site or project to many places from one spot instead of doing it manually.
  • Potential visibility boost
    Services in this category usually aim to increase exposure, backlinks, and discovery. If the listings are real, they could bring some referral traffic and help with early-stage awareness.
  • Centralized workflow
    A single place to manage submissions or listings can make it easier to track where your project has been submitted and avoid duplicates.
  • Useful for early-stage launches
    Founders and indie makers with little marketing budget might find a tool like this a cheap way to get their first listings and initial exposure.
  • Simple concept
    The name implies a narrow, focused purpose, which typically means a short learning curve and less setup than a full marketing suite.

Possible disadvantages

  • Unverified features and claims
    I have no reliable information about SubmitMap's features, pricing, or track record. Check the site directly and read independent reviews before committing time or money.
  • Uncertain SEO value
    Many directory and submission services give low-quality or nofollow links that bring little ranking benefit. Mass submissions can sometimes look spammy to search engines.
  • Limited traffic quality
    Visitors from directory-style listings are often casual browsers rather than engaged users, so conversion rates may be low.
  • Possible cost versus return
    If the service is paid or has premium tiers, the return on investment may be unclear compared with content marketing, social media, or targeted outreach.
  • Limited reputation and support information
    A newer or lesser-known platform may have few public reviews, community feedback, or documented support channels, which makes it harder to judge reliability.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
SubmitMap

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of SubmitMap yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
SubmitMap 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No SubmitMap videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
SubmitMap
100% 100%
Customer Support
0% 0%
0% 0%
Software Directory
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Startups
100% 100%

Questions & Answers

As answered by people managing LiveAgent and SubmitMap.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SubmitMap. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
SubmitMap no reviews yet

View more

We have no reviews of SubmitMap yet. Be the first one to post

Alternatives to LiveAgent and SubmitMap

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