Software Alternatives, Accelerators & Startups

LiveAgent VS Stackby

Compare LiveAgent VS Stackby and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Stackby logo Stackby

API first collaborative databases to build your own tools, the way you want. Sign up for free.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Stackby Landing page
    Landing page //
    2023-06-14

Stackby is a collaborative database platform that empowers anyone to create their own workflows and automate it via third party services. It brings together the familiarity of spreadsheets, functionality of databases and best business APIs (YouTube, MailChimp, Clearbit, etc.) on a single new customizable canvas. No coding and training needed.

Choose from 50+ pre-defined templates across various domains like Sales, Product, Marketing, Growth Hacking, Video production, Creatives, Project Management here - www.stackby.com/templates or build your own from scratch. The possibilities are endless.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Stackby features and specs

  • Versatile Database Management
    Stackby offers a versatile platform that combines databases, spreadsheets, and automation. Users can manage data effectively, similar to working with spreadsheets but with the enhanced capabilities of a database.
  • Customizable Views
    Stackby provides multiple views such as grid, kanban, gallery, and forms, allowing users to customize how they view and interact with their data to better suit their workflow needs.
  • Automation Capabilities
    The platform allows users to automate workflows using integrations with popular third-party apps, enabling more efficient data management and reducing manual work.
  • Real-time Collaboration
    Stackby supports real-time collaboration, making it easy for teams to work together on data projects simultaneously, improving teamwork and productivity.
  • Easy to Use Interface
    With a user-friendly interface, Stackby is accessible to users who may not have extensive technical knowledge, allowing a wider range of users to leverage the tool effectively.

Possible disadvantages of Stackby

  • Pricing Structure
    Some users may find the pricing structure of Stackby to be on the higher side, especially for smaller teams or individual users who might not utilize all the premium features available.
  • Learning Curve for Complex Features
    While basic features are user-friendly, there can be a learning curve associated with more complex functionalities, which might require additional time and effort to master.
  • Limited Offline Access
    Stackby might offer limited functionality in offline mode, meaning that continuous internet access is needed to make full use of the platform's capabilities.
  • Integration Limitations
    Although Stackby does support various integrations, some users might find certain desired integrations are not available or might require additional workarounds.
  • Performance with Large Datasets
    Some users may experience performance issues when working with very large datasets, which could hinder efficiency and speed.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Stackby videos

Welcome to Stackby

More videos:

  • Review - Stackby Review -- Airtable Competitor, But Should You Switch? [AppSumo 2020]
  • Review - Stackby Onboarding and Review: Spreadsheets Powered By APIs
  • Review - Content Planning: How I Plan YouTube Videos! (Using Stackby)

Category Popularity

0-100% (relative to LiveAgent and Stackby)
Customer Support
100 100%
0% 0
Spreadsheets
0 0%
100% 100
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Stackby.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Stackby. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Stackby

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Stackby Reviews

We have no reviews of Stackby yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Stackby seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Stackby mentions (11)

  • Is it Possible to manage Email Campaigns for Marketing Agency ?
    Yes Now It's Possible by using stackby you can Manage Email Campaigns and track your email campaigns by connecting MailChimp API and SendFox API directly at the columns in Stackby. Source: almost 3 years ago
  • Stackby | A new collaborative canvas to manage and automate work.
    Stackby proves to be a powerful Airtable Alternative, offering a plethora of features and functionalities that cater to diverse needs. With its customizable templates, seamless integrations, collaboration features, advanced data visualization, automation capabilities, and robust security measures, Stackby provides a comprehensive solution for managing and organizing data effectively. Consider giving Stackby a try... Source: about 3 years ago
  • free-for.dev
    StackBy โ€” One tool that brings together flexibility of spreadsheets, power of databases and built-in integrations with your favorite business apps. Free plan includes unlimited users, 10 stacks, 2GB attachment per stack. - Source: dev.to / over 3 years ago
  • Now, get your all data at your fingertip.
    After close to 400 days of development (by a huge team of 1), weโ€™ve finally launched our brand new, completely built from scratch Stackby iOS app. Source: almost 5 years ago
  • HELP: App to replace Google Calendar and Google Tasks
    Go with stackby.com .. It is the best tool out there! Source: almost 5 years ago
View more

What are some alternatives?

When comparing LiveAgent and Stackby, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

monday.com - The most intuitive platform to manage projects and teamwork

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Paperflite - Paperflite is a prospect engagement platform to enable business development reps to see what sells.