LiveAgent VS Sortly

Compare LiveAgent VS Sortly and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)
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Rating: 0 reviews
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EcholoN

EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Sortly seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions: 0 vs 1
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Sortly
Website	liveagent.com	sortly.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Asset Management Inventory Management ERP Asset Tracking +1

About LiveAgent and Sortly

In their own words, as submitted to SaaSHub.

LiveAgent

Sortly

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Sortly 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-Friendly Interface
Sortly offers an intuitive and easy-to-navigate interface, making it simple for users to manage their inventory without extensive training.
Customizable Features
The platform allows users to customize fields and entries according to their specific inventory needs, providing flexibility in inventory management.
Mobile App
Sortly provides a mobile app that enables users to manage and track inventory on-the-go, offering convenience and real-time updates.
Barcode and QR Code Scanning
Users can use their mobile devices to scan barcodes and QR codes, streamlining the inventory tracking process and reducing errors.
Cloud-Based
As a cloud-based solution, Sortly ensures that inventory data is backed up and accessible from multiple devices, enhancing accessibility and collaboration.

Possible disadvantages

Limited Free Version
Sortly's free version has restricted features and capacity, which may not be sufficient for larger businesses or users with extensive inventory needs.
Advanced Features Cost More
Advanced functionalities, such as integrations and more comprehensive tracking options, require a subscription to a higher pricing tier, which can be costly.
Lack of In-depth Analytics
Sortly offers basic reporting tools, but some users may find its analytics capabilities insufficient for detailed inventory analysis and forecasting.
Limited Integration Options
Compared to some competitors, Sortly has fewer native integrations with other business software, which may limit its ability to sync with existing systems.
Dependency on Internet
As a cloud-based service, Sortly requires a stable internet connection for optimal performance, which might be a hindrance in areas with poor connectivity.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Sortly

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Overall, Sortly is considered a good option for users seeking straightforward and effective inventory management solutions. It offers features like barcode scanning, customizable fields, and photo documentation that enhance its functionality.

Why this product is good

Sortly is a popular inventory management software known for its user-friendly interface and mobile app capabilities. It simplifies tracking and managing inventory across various platforms and is particularly favored by small to medium-sized businesses due to its affordability and ease of use.

Recommended for

Small to medium-sized businesses
Individuals or businesses that require mobile inventory management
Users looking for a cost-effective inventory management solution
Businesses that need to manage inventory without overly complex systems

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Sortly 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Sortly

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Sortly.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Sortly. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Sortly no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

17 of the Best Inventory Management Software Options For 2020
shanebarker.com · Dec 2019

Sortly’s inventory management software can track, scan, and update stock units using QR and barcode labels. You can set minimum stock levels and receive automatic updates for replenishing inventory.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Sortly 1 mention

Tracking LiveAgent since Mar 2021.

Sortly Replacement
What are you guys using for inventory management instead of sortly.com ? Source: over 4 years ago

Alternatives to LiveAgent and Sortly

When comparing LiveAgent and Sortly, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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inFlow Inventory is inventory management software for small businesses.

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Zoho Inventory is an online inventory management software ideal for small businesses. Simplify your inventory and order operations. Try for FREE!

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Asset Panda
The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

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