LiveAgent VS SolusVM

Compare LiveAgent VS SolusVM and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Is it good? Alternatives

Rating: 0 reviews

Is it good? Alternatives

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, SolusVM seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions: 0 vs 1
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 58

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	SolusVM
Website	liveagent.com	solusvm.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Cloud Computing IT Automation Virtual Machine Management Virtualization Platform +1

About LiveAgent and SolusVM

In their own words, as submitted to SaaSHub.

LiveAgent

SolusVM

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

SolusVM 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-Friendly Interface
SolusVM provides a straightforward and intuitive user interface, making it easier for administrators to manage virtual servers without requiring extensive technical knowledge.
Multi-Virtualization Support
It supports multiple virtualization technologies such as OpenVZ, Xen, and KVM, offering flexibility to choose the most suitable technology for different needs.
Comprehensive Resource Management
SolusVM offers detailed resource monitoring and balancing, allowing efficient management of CPU, RAM, and storage allocations for each virtual server.
Reseller Capabilities
The platform includes enhanced reseller options, enabling businesses to offer their customers white-labeled virtualization solutions.
Scalability
SolusVM is scalable and can handle a large number of virtual servers, accommodating growing business needs efficiently.

Possible disadvantages

Limited Advanced Features
Compared to some competitors, SolusVM might lack certain advanced features and integrations, limiting its appeal for businesses with complex requirements.
Security Concerns
Some users have reported vulnerabilities or security issues in past versions, emphasizing the need for careful management and regular updates.
Complex Initial Setup
The initial installation and configuration can be complex and time-consuming, potentially requiring advanced technical skills.
Customer Support
While they offer support, some users find the responsiveness and availability of customer support to be lacking compared to expectations.
Resource Intensity
Running SolusVM can be resource-intensive, which may require more powerful hardware and infrastructure investments, particularly under heavy loads.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

SolusVM

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

SolusVM is considered a good solution for VPS management. It is widely used and generally well-regarded for its stability and ease of use. However, like any software, the best choice depends on specific needs and context, such as the scale of operations and the technical expertise of the users.

Why this product is good

SolusVM is a popular choice for VPS management due to its user-friendly interface, extensive features, and support for various virtualization technologies such as OpenVZ, Xen, and KVM. It provides comprehensive administrative tools for managing virtual servers, billing integration, and offers multi-tiered access levels. Its reliability and cost-effectiveness make it appealing, especially for web hosting providers and resellers.

Recommended for

Web hosting providers, resellers, and organizations that require a robust and scalable VPS management solution, and who are looking for a cost-effective way to manage multiple virtual servers with varying degrees of administrative access.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

SolusVM 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

SolusVM

100% 100%

Customer Support

0% 0%

Cloud Computing

100% 100%

Help Desk

0% 0%

Virtualization Platform

100% 100%

Questions & Answers

As answered by people managing LiveAgent and SolusVM.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SolusVM. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

SolusVM no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

2020's Ultimate Guide to Virtual Machine Management Software for Web Hosts: SolusVM vs. VMware vSphere vs. VMmanager vs. Others
www.hostingadvice.com · Jul 2017

One of the most popular control panels around, SolusVM lets companies large and small manage virtual machines from one central user interface with security and ease. The SolusVM portal tailors different interfaces for...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

SolusVM 1 mention

Tracking LiveAgent since Mar 2021.

IT Self Service portal for multiple teams
Yeah, ManageIQ is purpose built for IaaS requests.. The closest thing I can think of would be https://solusvm.com/. Source: over 3 years ago

Alternatives to LiveAgent and SolusVM

When comparing LiveAgent and SolusVM, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to LiveAgent or SolusVM:

Freshdesk vs LiveAgent Freshdesk vs SolusVM
VMmanager
VMmanager is a QEMU/KVM server virtualization management software, which presents perfect tools for creating virtual machines, providing VPS services, and building cloud infrastructure.

Compare VMmanager to LiveAgent or SolusVM:

VMmanager vs LiveAgent VMmanager vs SolusVM
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to LiveAgent or SolusVM:

Zendesk vs LiveAgent Zendesk vs SolusVM
Virtualizor
Virtualizor is a powerful web based VPS Control Panel.

Compare Virtualizor to LiveAgent or SolusVM:

Virtualizor vs LiveAgent Virtualizor vs SolusVM
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to LiveAgent or SolusVM:

Intercom vs LiveAgent Intercom vs SolusVM
Xen Orchestra
A complete web UI for controlling a XenServer or Xen infrastructure.

Compare Xen Orchestra to LiveAgent or SolusVM:

Xen Orchestra vs LiveAgent Xen Orchestra vs SolusVM