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LiveAgent VS Scriptcase

Compare LiveAgent VS Scriptcase and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Scriptcase

Powerful web low-code RAD platform. Unleash the power of web development and boost your productivity time creating delightful projects with magnificent BI solutions.

Scriptcase Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $29.08 / Monthly
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 75

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Scriptcase
Website liveagent.com scriptcase.net
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial $29.08 / Monthly Official pricing
Platforms
Browser Android iOS
Windows Linux Mac OSX
Company Startup from Slovakia · 2004 2022
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
PHP MVC Framework PHP Framework Web Frameworks Web Development Tools Database Management Database Tools Business Intelligence Web Development Low Code +6

About LiveAgent and Scriptcase

In their own words, as submitted to SaaSHub.

LiveAgent
Scriptcase

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Deliver your project applications. ​​Publish your apps easily private and public clouds or on premise, in a few steps. To make applications developed within Scriptcase available for access by the end user, you use the process called deployment.

Read more about Scriptcase

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Scriptcase 11 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Reports
    Scriptcase is a powerful tool for generating web systems and business applications. It also helps you to create complete reports (with dashboards, charts and pivot tables) in a simple and fast way for the management data analysis (Business Intelligence). Learn more about the features available to create reports and summaries.
  • Charts
    In addition to the integrated charts that comes with Grid application, Scriptcase has also an exclusive application for dynamic JavaScript graphs creation and customization, with a drag and drop interface for organizing metrics and dimensions in a easy and fast way. With Scriptcase charts, you never have to start from scratch. See here some features for building Charts.
  • Dashboards
    Application for creating business dashboards with key performance indicators (KPIs) that are relevant to a particular purpose or business process. Check here the features available in Scriptcase Dashboards.
  • Forms
    Create simple and advanced web forms using the various options available in Scriptcase: automatic data validation, layout in blocks and tabs, editing and inclusion of multiple records, editable grid form, many to many relationship, among other features. In a complete and secure way with just a few clicks.
  • Calendar
    Calendar application for creating and updating of events directly in the database table, form for inclusion, update and deletion, drag and drop feature to move the events and integration with Google Calendar.
  • Menus
    Menu applications to create a hierarchical structure of your applications navigation system. Scriptcase has two menu applications available: Horizontal or Vertical Menu and Tree Menu.
  • Security
    Scriptcase, through the Security Module, generates the entire control of applications, users, and groups automatically. You can create secure systems to prevent unauthorized users from having access to certain applications. Learn more about the security features that Scriptcase offers for your applications security.
  • Databases
    The projects created in Scriptcase may be connected to different DBMS (MySQL, PostgreSQL, SQLite, Interbase, Firebird, MS Access, Oracle, SQL Server, DB2, SyBase, Informix, or ODBC layer). Scriptcase manages all the connection to the database in order to ease the creation process and maintenance of applications. Learn more about database features.
  • Internationalization
    Applications created by Scriptcase supports more than 50 languages. Tools like Data Dictionary facilitate the import and translation of tables names, fields and internal messages of the system.
  • Programing
    Scriptcase offers several options within its environment so you are free to add your own business rules and customize the system according to the needs of each project. Integration with external libraries, programming IDE (Blank), Events, Macros ... are some of the features available. Learn more about these tools.
  • Interface
    Scriptcase offers a complete development environment with several features that optimize team projects. It also enables people located in different places to work on the same project simultaneously. Check out some of the features available.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Scriptcase

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Scriptcase is a good choice for developers looking for a rapid application development tool that combines ease of use with the ability to handle complex projects. While it may not be perfect for every scenario, particularly for pure custom development needs, it excels in speeding up the development of data-driven applications.

Why this product is good

  • Scriptcase is considered a good tool by many because it offers a robust environment for developing web applications efficiently. It features a drag-and-drop interface that simplifies the development process, includes options for creating forms, dashboards, and data grids, and supports multiple database connections. Additionally, Scriptcase generates PHP code that can be customized, and it allows integration with many third-party libraries and services, enhancing its capabilities.

Recommended for

  • Developers seeking to quickly create database-driven applications
  • Organizations needing to prototype web applications rapidly
  • Teams looking to improve application development productivity through automation
  • Developers who prefer a low-code development environment with PHP code generation capabilities

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Scriptcase 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SCRIPTCASE - before you buy it (Part-1)

More videos

  • Demo - Scriptcase 2019 - Demostración resumida de Scriptcase - Guía de inicio
  • Review - Scriptcase - Bootstrap Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Scriptcase
100% 100%
Customer Support
0% 0%
0% 0%
PHP Framework
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
PHP MVC Framework
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Scriptcase.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Scriptcase. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Scriptcase 5.0 · 2 reviews

View more

  • Quick, simple and complete solution!
    SaaSHub review
    · Mar 2022

    Scriptcase's learning curve is great, anyone can quickly develop their first system in a very complete way. The solution offers all the applications that a good web system needs, grid, dashboards, reports, forms, etc....

  • Easy, fast and efficient development
    SaaSHub review
    · Feb 2022

    With scriptcase it is possible to develop web systems quickly without necessarily requiring a lot of technical knowledge in programming. With basic knowledge in development, we were able to create complete systems,...

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