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LiveAgent VS Rowy

Compare LiveAgent VS Rowy and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Rowy

Rowy is an open-source low-code platform to build your product, from MVP to scale. Manage your database in a spreadsheet-like UI, write Cloud Functions effortlessly in the browser, build automation with ready-made extensions to your favorite tools.

Rating
5.0 · 6 reviews
Pricing
Open source
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Rowy seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions
0 vs 5
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 175

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Rowy
Website liveagent.com rowy.io
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Productivity Spreadsheets Developer Tools Google Sheets No Code +2

About LiveAgent and Rowy

In their own words, as submitted to SaaSHub.

LiveAgent
Rowy

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Rowy yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Rowy 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    Rowy offers a spreadsheet-like interface that is intuitive and easy to use, making it accessible for both technical and non-technical users.
  • Real-Time Collaboration
    Supports real-time collaboration, allowing multiple users to work on the same data set concurrently, enhancing team productivity.
  • Integrations
    Provides built-in integrations with popular services and platforms like Firebase, enabling easy data import and export and smooth workflow integration.
  • Custom Functionality
    Users can write custom code or formulas to implement specific logic or transformations on the data, providing flexibility in how data is handled.
  • Scalability
    Designed to handle large datasets, making it suitable for both small projects and larger enterprise-level applications.

Possible disadvantages

  • Limited Offline Access
    Primarily a cloud-based solution, meaning there is limited functionality or accessibility when offline, which might be a drawback for some users.
  • Potential Learning Curve
    Despite its intuitive design, users who are not familiar with spreadsheet-based applications might face a learning curve initially.
  • Dependency on Internet Connection
    As a cloud-based tool, consistent and reliable internet access is required, which may not be feasible in all working environments.
  • Subscription Costs
    While Rowy may offer a free tier, advanced features and capabilities are likely locked behind subscription plans, which could be a consideration for small businesses or individual users.
  • Data Privacy Concerns
    As with any cloud-based service, there might be concerns regarding data privacy and security, especially when dealing with sensitive or proprietary information.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Rowy

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Rowy yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Rowy 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Introducing Rowy - Airtable-like experience for Firestore with GCP's scalability

More videos

  • - Show & Tell: Rowy
  • - This FREE Tool Will FOREVER Change Your NoCode/FlutterFlow Development! (Rowy Review)

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Rowy
100% 100%
Customer Support
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
No Code
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Rowy.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Rowy. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Rowy 5.0 · 6 reviews

View more

  • So many ideas made possible
    SaaSHub review
    · Oct 2023

    Streamlining the setup process by eliminating the need to configure Firebase and cloud functions in the Google console makes Rowy a must try service. This saves invaluable time, allowing you to focus exclusively on...

  • Not only visualises Firestore data as spreadsheet, but also comes with a lot of features
    SaaSHub review
    · Oct 2023

    Rowy's spreadsheet UI turns my Firestore table data into a spreadsheet view where I can manage data, it's super cool! I can even invite my team members and have granular access management! I'm sooooo excited. The out...

  • Extremely easy and intuitive to use
    SaaSHub review
    · Oct 2023

    The ability to interact with your database via a spreadsheet-like UI makes this one of the most intuitive back-end tools out there, and the various automations offered add to the experience and make it incredibly...

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Rowy 5 mentions

Tracking LiveAgent since Mar 2021.

  • Introducing BuildShip
    We are the team behind Rowy.io and today we are super excited to launch BuildShip. BuildShip was created with all the feedback we got from the amazing community of no-code/low-code builders using Rowy and months of hard work by the team. - Source: dev.to / almost 3 years ago
  • Guide to building an application the quickest?
    I want to build an application as soon as possible, I don't care to be employed by a company or be a "complete" software engineer. I have a service which provides the bank-end (rowy.io) but need help building the app/front-end. Are there... Source: over 3 years ago
  • how do you move to second page in firestone?
    Just thought will put it out here as it seems like a pain point we also faced when trying to use Firestore console UI...trying to manage the data/find it etc was a pain :( So we built an open-source spreadsheet-like UI to manage your... Source: over 3 years ago

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Alternatives to LiveAgent and Rowy

When comparing LiveAgent and Rowy, you can also consider the following products.

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