LiveAgent VS Process Hacker

Compare LiveAgent VS Process Hacker and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Rating: 0 reviews
Pricing: Open source

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Process Hacker seems to be more popular. It has been mentioned 40 times since March 2021.

social mentions: 0 vs 40
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 136

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Process Hacker
Website	liveagent.com	systeminformer.io
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Open source
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Monitoring Tools Command Line Tools Device Management File Sharing +1

About LiveAgent and Process Hacker

In their own words, as submitted to SaaSHub.

LiveAgent

Process Hacker

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Process Hacker 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Open Source
Process Hacker is an open source project, which means that its source code is freely available for anyone to inspect, modify, and distribute. This enhances transparency and community involvement.
Feature-Rich
The software offers a comprehensive set of features, including process management, memory viewing/editing, and system monitoring. These features can be particularly useful for advanced users and IT professionals.
User-Friendly Interface
The application has a clean and intuitive interface that allows users to navigate through various functionalities with ease. This makes it accessible even to less experienced users.
Customization
Users have the ability to customize various aspects of the application, such as the appearance and behavior of the interface. This allows for a more personalized user experience.
Performance Monitoring
Process Hacker provides detailed performance metrics for processes, which can help in diagnosing bottlenecks and resource-heavy applications. This is valuable for system optimization.

Possible disadvantages

Security Concerns
Because it provides advanced system-level capabilities, there is a risk that it could be used for malicious activities if it falls into the wrong hands. Users need to exercise caution.
Compatibility Issues
Some users have reported compatibility issues with certain versions of Windows or specific hardware configurations. This can limit its effectiveness on those systems.
Resource Usage
Running Process Hacker itself requires a fair amount of system resources, which may affect the performance of older or less powerful machines.
Learning Curve
While the interface is user-friendly, the depth and breadth of features can be overwhelming to new users. A period of learning and acclimatization may be required.
Support
As an open source project, Process Hacker relies heavily on community support. Users may find that official support options are limited compared to commercial software.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Process Hacker

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Process Hacker is generally well-regarded in the tech community for its comprehensive set of features and its ability to provide insight into system performance and resource management. It is a valuable tool for diagnosing system issues and managing applications. However, because of its powerful capabilities, it requires a certain level of expertise to use effectively and safely. Users should exercise caution and ensure they understand the potential impacts of modifying system processes.

Why this product is good

Process Hacker, available at systeminformer.sourceforge.io, is considered a good tool for several reasons. It is an open-source, advanced task manager and system monitoring tool that provides detailed information about system processes. It offers more depth and functionality than the default task manager in Windows, allowing users to terminate processes, modify service properties, and even delve into detailed statistics about system resource usage. Its powerful features make it particularly attractive to power users, system administrators, and developers. The tool also supports various plugins, enhancing its capability to monitor and manage system resources.

Recommended for

Process Hacker is recommended for advanced users such as IT professionals, system administrators, and developers who require an in-depth tool for system monitoring and process management. It is also suitable for tech-savvy users who need more control over their system’s performance than what the default task manager provides. Casual users may find the interface and functionality overwhelming and should use it carefully to avoid accidental system misconfigurations.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Process Hacker 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Process Hacker

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Process Hacker.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Process Hacker. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Process Hacker no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

8 Best WinPatrol Alternatives
www.comparitech.com · Oct 2020

Process Hacker is a free, open-source system monitoring, management, and security tool for PCs. The main service of this utility is like the Task Manager of Windows with some extra features. The tabbed interface shows...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Process Hacker 40 mentions

Tracking LiveAgent since Mar 2021.

Show HN: Appstat – Process Monitor for Windows
For advanced end users? Why would they ditch: https://systeminformer.sourceforge.io/ ? - Source: Hacker News / over 1 year ago
System Informer
System Informer is a versatile system management tool designed to seamlessly monitor and analyze system resources, troubleshoot software issues, and identify potential malware threats. Offers system activity overviews, intuitive graphs,... Source: about 3 years ago
Today I learned you can pause the Windows Task Manager moving apps around
Or Process Hacker (https://processhacker.sourceforge.io/) which IMO is even better. - Source: Hacker News / about 3 years ago

Alternatives to LiveAgent and Process Hacker

When comparing LiveAgent and Process Hacker, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to LiveAgent or Process Hacker:

Freshdesk vs LiveAgent Freshdesk vs Process Hacker
Process Explorer
The top window always shows a list of the currently active processes, including the names of their owning accounts, whereas the information displayed in the bottom window depends on the mode that Process Explorer is in: if it is in handle mode you'l…

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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TeraCopy
TeraCopy is a compact program designed to copy and move files at the maximum possible speed, providing the user with a lot of features.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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htop
htop - an interactive process viewer for Unix. This is htop, an interactive process viewer for Unix systems. It is a text-mode application (for console or X terminals) and requires ncurses. Latest release: htop 2.

Compare htop to LiveAgent or Process Hacker:

htop vs LiveAgent htop vs Process Hacker