Software Alternatives & Startups
Register | Login

LiveAgent VS Pointer Pointer

Compare LiveAgent VS Pointer Pointer and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Pointer Pointer

Pointer Pointer is an entertainment and fun site that allows users to have fun with their cursor.

Pointer Pointer Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Pointer Pointer seems to be more popular. It has been mentioned 43 times since March 2021.

social mentions
0 vs 43
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Pointer Pointer
Website liveagent.com pointerpointer.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Ebooks Social Networks Web App Music +1

About LiveAgent and Pointer Pointer

In their own words, as submitted to SaaSHub.

LiveAgent
Pointer Pointer

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Pointer Pointer yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Pointer Pointer 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Entertainment
    Pointer Pointer offers a unique and entertaining experience by finding a photo with a person pointing at the cursor location, which can be amusing to users.
  • Simplicity
    The website features a simple and intuitive interface, making it easy to interact with and enjoy without requiring any technical skills.
  • Novelty
    The concept of finding and displaying a corresponding pointing image at different cursor positions is a novel idea that captures users' curiosity.
  • User Engagement
    The website encourages users to move their cursor around, increasing interaction and engagement as users test different positions to see new images.

Possible disadvantages

  • Limited Functionality
    Pointer Pointer offers a single-function experience, which may lead to limited user engagement over time as there are no additional features to explore.
  • Novelty Wears Off
    While the concept is initially intriguing, the novelty can wear off quickly, leading to a decrease in repeat visits from users.
  • Lack of Practical Use
    The site does not serve a practical purpose or provide any useful information, which might not appeal to users seeking productivity or educational content.
  • Slow Performance
    Depending on the speed of the internet connection, loading new images might take time, potentially leading to a less satisfying user experience.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Pointer Pointer

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Pointer Pointer yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Pointer Pointer 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No Pointer Pointer videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Pointer Pointer
100% 100%
Customer Support
0% 0%
0% 0%
Entertainment
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Social Networks
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Pointer Pointer.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Pointer Pointer. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Pointer Pointer no reviews yet

View more

We have no reviews of Pointer Pointer yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Pointer Pointer 43 mentions

Tracking LiveAgent since Mar 2021.

  • Show HN: See what country you would hit if you went straight (1 BC → Present)
    This seems to be from the same universe as the excellent https://pointerpointer.com/. - Source: Hacker News / about 1 year ago
  • Issue with mouse hover
    I've just installed Sonoma and it works mostly ok. Though I've ran into this issue where the OS doesn't seem to know where my mouse is until I click. The cursor itself is displayed where it should be and all, but if I right click... Source: almost 3 years ago
  • Show HN: I made a really silly personal landing page
    Very neat! Reminds me of this: https://pointerpointer.com I'll say, I'm very disappointed in what happens when I put the cursor between your eyes. :). - Source: Hacker News / almost 3 years ago

View more

Alternatives to LiveAgent and Pointer Pointer

When comparing LiveAgent and Pointer Pointer, you can also consider the following products.

Loading...