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LiveAgent VS Pixie

Compare LiveAgent VS Pixie and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Pixie

Pixie is a free, open source web application that will help you quickly create your own website. Many people refer to this type of software as a content management system (cms), we prefer to call it a small, simple, website maker.

Pixie Landing page
Rating
0 reviews
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 141

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Pixie
Website liveagent.com nattyware.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Color Tools Color Picker Color Palette Generator Screenshot Annotation +1

About LiveAgent and Pixie

In their own words, as submitted to SaaSHub.

LiveAgent
Pixie

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Pixie yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Pixie 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Lightweight
    Pixie is a small and lightweight color picker tool which ensures minimal system resource usage.
  • Portable
    Pixie is a portable application which does not require installation. Users can run it directly from a USB drive.
  • Easy to Use
    Pixie has a very simple and user-friendly interface which makes it easy for both novice and experienced users to operate.
  • Real-time Color Information
    Pixie dynamically displays color information such as HEX, RGB, HTML, and CMYK values as you move the cursor around the screen.
  • Precision
    Pixie enables precise color picking by allowing users to magnify the screen view.
  • Freeware
    Pixie is free to download and use, which makes it accessible to a wide range of users.

Possible disadvantages

  • Limited Features
    Pixie is focused solely on color picking, and lacks additional features found in more comprehensive graphic design tools.
  • No Mac or Linux Support
    Pixie is only available for Windows, which limits its usability for users on Mac or Linux operating systems.
  • No Support for Color History
    Pixie does not offer a way to save or store previously picked colors, requiring users to manually note down important color information.
  • No Integrations
    Pixie does not integrate with other software tools, which may hinder workflows that rely on seamless integration between applications.
  • No Active Development
    Pixie has not been actively updated or developed in recent years, which may mean it lacks compatibility with newer software and hardware.
  • Basic Functionality
    While Pixie is efficient for basic color picking tasks, it does not cater to advanced users requiring more detailed color analysis and manipulation tools.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Pixie

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Pixie is a well-regarded tool for its intended use, especially for those who frequently work with digital graphics and need to determine and replicate colors accurately. It's a valuable tool for anyone who needs a quick and efficient way to capture color codes.

Why this product is good

  • Pixie, developed by Nattyware, is a lightweight and handy color picker tool that allows users to easily identify and work with colors on their screen. It's particularly useful for designers, developers, and digital artists who need precise control over color selection in their projects. Pixie is praised for its simplicity, ease of use, and speed, as it provides the exact color code of any pixel just by hovering over it.

Recommended for

  • Graphic designers
  • Web developers
  • UI/UX designers
  • Digital artists
  • Anyone who frequently works with color palettes

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Pixie 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Nespresso Pixie Review plus FAQ

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Pixie
100% 100%
Customer Support
0% 0%
0% 0%
Color Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Color Picker
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Pixie.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Pixie. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Pixie no reviews yet

View more

We have no reviews of Pixie yet. Be the first one to post

Alternatives to LiveAgent and Pixie

When comparing LiveAgent and Pixie, you can also consider the following products.

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