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LiveAgent VS Parsec

Compare LiveAgent VS Parsec and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Parsec logo Parsec

Streams games locally or over the internet
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Parsec Landing page
    Landing page //
    2023-10-09

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Parsec features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Parsec videos

+ Add

Is Parsec any good? First Impressions with UNIST, Skullgirls, and DBFZ

More videos:

  • Review - Gaming On A $17 Office PC with Parsec! | OzTalksHW
  • Review - Parsec Cloud Gaming Review

Category Popularity

0-100% (relative to LiveAgent and Parsec)

LiveAgent

Parsec

Customer Support
100 100%
Customer Support
0% 0
Game Streaming
0 0%
Game Streaming
100% 100
Help Desk
100 100%
Help Desk
0% 0
Games
0 0%
Games
100% 100

Questions and Answers

As answered by people managing LiveAgent and Parsec.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Parsec. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Parsec

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Parsec Reviews

Top Remote Desktop Software for Gaming
Like AnyDesk or TeamViewer, Parsec was not initially an RDP gaming solution. It was developed primarily for developers and engineers who needed a remote connection to work on their projects. Thus, a main feature Parsec offered was great graphics.
Source: cloudzy.com
Moonlight game streaming alternatives
Released 6 years ago, Parsec is an application that lets users capture their desktop. This is mainly used by players to play games on their computers from different devices. Players can stream their games on their own personal computers for free through Parsec. But there is also an option to rent servers to play games on. Moreover, it prioritizes user safety over everything...
Source: androidgram.com
15 Best Parsec Alternatives [Remote Desktop Tools] in 2022
Parsec is a proprietary desktop capture application primarily used to play games via video streaming. Using Parsec, users can stream video game footage over an Internet connection, allowing one person to run the game on one computer but play it remotely from another device. While its primary focus is gaming, Parsec can also be used as a low-latency desktop sharing software.
Source: phreesite.com
10 Best Hamachi Alternatives for Virtual LAN Gaming
Parsec is a desktop capturing application mainly used for playing video games through video streaming. Still, it also allows the creation of virtual LAN gaming servers using the local co-op feature.
Source: techviral.net
11 Best Parsec Alternatives & Similar Apps
Parsec has been known for its ability to connect your smartphone to the desktop. However, some Parsec alternatives are also known for offering a lot more to their users.
Source: www.regendus.com

Social recommendations and mentions

Based on our record, Parsec seems to be more popular. It has been mentiond 366 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Parsec mentions (366)

  • Are the Apple addicts ok?
    If that's an option, you could use a Macbook air and something like https://parsec.app/ to stream from a windows machine. Source: 6 months ago
  • Crossplay for the Overcooked! Series
    For PC players, there are unofficial ways to play with people online. Steam Remote Play Together and Parsec can be used to play the game online with other PC users. Source: 11 months ago
  • Mahvel lives!!!
    Its very similiar to those help desk apps, but allows you to limit what people can do while connected to your desktop and connect controllers. You can see more about it here if you're interested. Source: 11 months ago
  • Remote PC for school and gaming
    I think might want parsec https://parsec.app/. Source: 11 months ago
  • Citrix for personal use
    Not really. Look into Parsec, or Guacamole behind a reverse proxy. Source: 12 months ago
View more

What are some alternatives?

When comparing LiveAgent and Parsec, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Moonlight-Stream.org - Moonlight allows you to stream your collection of games from your GameStream-compatible PC to any...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Shadow - Transform any device into a supercharged gaming machine.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Geforce Now - Underpowered PC can now pack the punch of high-performance GeForce GTX GPUs with GeForce NOW.

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