Software Alternatives, Accelerators & Startups

LiveAgent VS Mega

Compare LiveAgent VS Mega and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mega logo Mega

Secure File Storage and collaboration
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Mega Landing page
    Landing page //
    2023-10-05

Mega

Website
mega.nz
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Mega features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Mega videos

Sync.com vs MEGA? Which cloud storage to choose and why

More videos:

  • Review - Mega Review! 3600 vs 3600x vs 9600k vs 9400f vs 2700x!
  • Review - Adventure Time Series Finale Megareview: S10E13–16 - Come Along With Me

Category Popularity

0-100% (relative to LiveAgent and Mega)
Customer Support
100 100%
0% 0
Cloud Storage
0 0%
100% 100
Help Desk
100 100%
0% 0
File Sharing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Mega.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Mega

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Mega Reviews

13 WeTransfer Alternatives (Free) in 2022
Mega is an online storage and file hosting service provided by Mega Limited. Mega is available for Windows, Mac, and Linux platform.
Source: www.guru99.com
The Best Google Drive Alternatives for 2022: Ditching Big Brother
MEGA had a controversial start as a successor to Kim Dotcom’s Megaupload. However, it’s been wildly popular since its inception because of its massive free cloud storage plan and its focus on privacy and security. Everything on MEGA is encrypted, from files to sharing links to its own built-in chat. See our full MEGA review for an in-depth look at this secure cloud...
Google Drive alternatives: Best picks
Mega is probably the best option if you are looking for a free and secure service with a lot of storage. It encrypts your data in transit and at rest, offers collaboration tools and lets you share your files. It’s also the only cloud storage service that offers you a generous 50GB completely free. You can add even more storage if you invite your friends or download their...
Source: nordvpn.com
Top 11 Best Dropbox Alternatives in 2020: Which Is The Most Secure?
MEGA used to give out a lot of free storage, but it has since started making most of it disappear after a few months. You can read the details about that in our MEGA review. Like the previous services on our list, it offers zero-knowledge encryption.
Dropbox Alternatives: 10 Best Cloud Storage Services
If you are someone who enjoys free services and still needs a little more storage than what’s provided by other cloud storage providers on the list, give Mega a try. The free version of Mega gives you access to a whopping 50 GB of free storage, which way more than what you get with Dropbox. Apart from a juicy free offering, Mega also supports end-to-end encryption. Like...
Source: beebom.com

Social recommendations and mentions

Based on our record, Mega seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Mega mentions (14)

  • Im going to a concert!
    On March 16th, I will be going to a a7x concert. I will be trying to record the whole concert. I will share it with you guys. It'll be in a mega.nz folder since it won't fit in reddit. Source: 6 months ago
  • Disney's Trivia Time issues
    Can anyone help me out? While it was great that u/tomysshadow uploaded the Disney Games Download title on the Lost Media Wiki, I can't seem to find a way to resolve that what I think is an anti-piracy measure in which in every single playthrough, the same limited number of questions are repeated over and over and over again, leaving out the rest in the entire game. It becomes so repetitive that it just ruins the... Source: 7 months ago
  • How long would a USB stick last in storage?
    Upload what is on that stick to a cloud based system that is not vulnerable to degradation of hardware, you can get a lot of storage for free on sites like dropbox.com, mega.nz, or icloud. You can also always make multiple backups. Source: 11 months ago
  • NEW VIDEO!
    Bottom Right a 00:17 too there is a mega.nz address I'm having trouble to clearly see every characters so here the screenshot Https://imgur.com/a/weh1Hx6. Source: about 1 year ago
  • Best Simple Security Practices for Protecting Self and Tendies - Final Repost for Visibility!
    - If you want a native encrypted cloud storage, one of the better priced ones is Mega. The free tier gives you up to 20GB to use. Here's a referral link if you want extra free storage a well. It's still E2EE, but not open-sourced. They do, however, have an audit on their encryption and source codes. I use this for backing up photos, business docs, and keeping a backup of one of my Cryptomator vaults here. Source: over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and Mega, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropbox - Online Sync and File Sharing

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Drive - Access and sync your files anywhere

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft OneDrive - Secure access, sharing & file storage