Software Alternatives, Accelerators & Startups

Dropbox VS LiveAgent

Compare Dropbox VS LiveAgent and see what are their differences

Dropbox logo Dropbox

Online Sync and File Sharing

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Dropbox Landing page
    Landing page //
    2023-10-05
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Dropbox features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Dropbox videos

Dropbox Update 2019 - Is it Worth It?

More videos:

  • Tutorial - Dropbox API / JavaScript ES6 Tutorial - Expense Organizer
  • Review - Everything You Need to Know: The NEW Dropbox ๐Ÿ“ฆ
  • Tutorial - How To Build With Dropbox Webinar October 2020 | Dropbox API | Dropbox
  • Review - Dropbox Paper: Full Review (2019)
  • Review - Dropbox Review: Best Cloud Storage for File Sharing?
  • Review - Dropbox vs Google Drive vs OneDrive: The Ultimate Cloud Storage Showdown
  • Review - 2021 Best Cloud Storage | Dropbox vs OneDrive vs Google Drive vs iCloud vs Box vs Mega

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Dropbox and LiveAgent)
Cloud Storage
100 100%
0% 0
Customer Support
0 0%
100% 100
File Sharing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Dropbox and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Dropbox and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Dropbox and LiveAgent

Dropbox Reviews

  1. good cloud service

    It's much more convenient than GoogleDrive. I frequently use it to share my projects on freelance platforms. This is reliable cloud storage with many features

    ๐Ÿ Competitors: Google Drive
    ๐Ÿ‘ Pros:    Reliable|Convenient|Easy to use
    ๐Ÿ‘Ž Cons:    Found none

13 WeTransfer Alternatives (Free) in 2022
Dropbox is a file hosting service providing personal cloud, file synchronization, cloud storage, and client software. It is designed to collaborate on your projects, whether you are working alone or in a team.
Source: www.guru99.com
Best alternatives to WeTransfer of 2022
Microsoft OneDrive works like the other well-known consumer cloud storage options, the likes of Dropbox, Google Drive and iCloud: you specify the files and folders you want it to back up, and they get automatically synced with copies in the cloud, as well as all the other computers and devices where you've got OneDrive set up.
14 Best WeTransfer Alternatives to Share Large Files in 2022
Dropbox lets you perform stress-free file sharing with anyone with full security. Whether it is a photo, video, zip file, or CAD file, anything can be shared just by sharing a link. It does not limit you like email attachments and allows you to share files of 2GB and more.
Source: geekflare.com
23 Best Free Image Hosting Sites (Upload & Share) in 2022
Dropbox is a cloud-based file and image hosting service that provides personal cloud, file synchronization, and cloud collaboration tools for businesses and individuals alike. The platform is available on Linux, macOS, and Windows.
Top 5 Best Document Management Software With Client Portal in 2022
Nonetheless, you may do various activities on each of your files. You may upload and add another file to an existing folder and preview the uploaded file in full-screen mode in Dropbox. You can even share a specific file with someone else on your team. This also applies to those who do not use Dropbox, but they must still sign up for an account.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Dropbox seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Dropbox mentions (28)

  • Excel What if Analysis Issue
    Even better: upload an example Excel file to a file-sharing website (box.net/files, dropbox.com, onedrive.live.com, etc), and post a download link that does not require that we log in. Source: 7 months ago
  • How to save data on Obsidian? Worried about data loss
    Note that Dropbox automatically backs up all your files. So if you delete a file, you can recover it on dropbox.com, even 6 months later. Source: 11 months ago
  • How long would a USB stick last in storage?
    Upload what is on that stick to a cloud based system that is not vulnerable to degradation of hardware, you can get a lot of storage for free on sites like dropbox.com, mega.nz, or icloud. You can also always make multiple backups. Source: 11 months ago
  • Dropbox data gone
    Did you try logging into dropbox.com and checking there? Often the files remain online even if they are removed locallY. You have to log in with the same account you deleted Locally. Source: 11 months ago
  • Author Resources: Tools and Software
    Dropbox: You absolutely NEED backups. Ideally, both physical and cloud backups, because if you only have one backup, you're not backed up. I can't even begin to tell you how many writers have lost days, weeks, or even entire novels worth of work because they failed to back up their work, then had their computer break or had some weird software snafu. Dropbox is my preferred cloud backup solution, because you can... Source: 11 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Dropbox and LiveAgent, you can also consider the following products

Google Drive - Access and sync your files anywhere

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mega - Secure File Storage and collaboration

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Box - Box offers secure content management and collaboration for individuals, teams and businesses, enabling secure file sharing and access to your files online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.