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LiveAgent VS LinuxMCE

Compare LiveAgent VS LinuxMCE and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
LMC
LinuxMCE

Home Automation based on Linux combining the most powerful OpenSource Projects around.

LinuxMCE Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 71

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
LMC
LinuxMCE
Website liveagent.com linuxmce.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Home Video Home Intelligence Media Player +1

About LiveAgent and LinuxMCE

In their own words, as submitted to SaaSHub.

LiveAgent
LMC
LinuxMCE

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of LinuxMCE yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
LMC
LinuxMCE 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Open Source
    LinuxMCE is an open-source platform, which means it is free to use, modify, and distribute. Users can customize the system to meet their specific needs without worrying about licensing fees.
  • Integrated Solution
    It offers an integrated smart home and media solution, combining home automation, media management, and security features into a single package, which simplifies installation and management.
  • Customization
    LinuxMCE allows a high degree of customization, enabling users to tailor the system's functionality and appearance to suit their preferences and specific requirements.
  • Community Support
    Being an open-source project, it benefits from an active community of users and developers who contribute to forums, wikis, and other support resources.
  • Compatibility
    LinuxMCE is compatible with a wide range of devices and technologies, meaning users can integrate different brands and types of hardware into their system.

Possible disadvantages

  • Complex Installation
    The installation and setup process for LinuxMCE can be quite complex, especially for non-technical users, as it may require more advanced knowledge of networking and Linux systems.
  • Steep Learning Curve
    Due to its comprehensive feature set and customization potential, LinuxMCE can have a steep learning curve, requiring users to spend time learning how to effectively use and manage the system.
  • Limited Hardware Support
    While LinuxMCE supports many devices, some specific or newer hardware devices might not be compatible or require additional configuration to work properly.
  • Inconsistent User Experience
    As with many open-source projects, the user interface and experience can be inconsistent, with some parts of the system being less polished than others.
  • Resource Intensive
    Running LinuxMCE can be resource-intensive, requiring a dedicated machine with significant processing power and storage, which could be a con for those with limited hardware resources.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
LMC
LinuxMCE

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of LinuxMCE yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
LMC
LinuxMCE 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

LinuxMCE - Demonstration Video (2007-07-04)

More videos

  • Review - LinuxMCE: Support for the SmartQ V7 MID as a Media Device
  • Review - LinuxMCE: Kitchen Squeezebox

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
LMC
LinuxMCE
100% 100%
Customer Support
0% 0%
0% 0%
Home
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Video
100% 100%

Questions & Answers

As answered by people managing LiveAgent and LinuxMCE.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and LinuxMCE. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
LMC
LinuxMCE no reviews yet

View more

We have no reviews of LinuxMCE yet. Be the first one to post

Alternatives to LiveAgent and LinuxMCE

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