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LiveAgent VS KeepSolid Sign

Compare LiveAgent VS KeepSolid Sign and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
KeepSolid Sign

Say “goodbye” to print-and-scan routine with our eSigning app for business and productivity KeepSolid Sign!

KeepSolid Sign Landing page
Rating
0 reviews
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
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Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 216

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
KeepSolid Sign
Website liveagent.com keepsolid.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
eSign Document Management Contract Management eSignature +1

About LiveAgent and KeepSolid Sign

In their own words, as submitted to SaaSHub.

LiveAgent
KeepSolid Sign

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

KeepSolid Sign is a cross-platform eSignature solution which allows you to sign and get documents signed in minutes, initiate and close deals while on-the-go, and overall increase productivity. Simply import a document from your device or cloud, insert your signature, assign signers and send it....

Read more about KeepSolid Sign

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
KeepSolid Sign 7 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Ease of Use
    KeepSolid Sign offers a user-friendly interface that makes it easy for individuals and businesses to sign and manage documents.
  • Cross-Platform Compatibility
    The service is available on multiple platforms including iOS, Android, macOS, and Windows, ensuring that you can access and sign documents from various devices.
  • Security
    KeepSolid Sign uses strong encryption protocols to ensure that documents remain secure during transmission and storage.
  • Offline Access
    The application allows users to sign documents even when offline, which is beneficial for those in areas with unreliable internet connections.
  • Customization Options
    Users can tailor the signing process according to their needs, adding custom fields, logos, and branding to the documents.
  • Integration Capabilities
    KeepSolid Sign integrates with a variety of third-party applications and cloud storage services, making it easier to manage documents within your existing workflow.
  • Team Collaboration
    The platform allows for ease of team collaboration, enabling multiple users to work on and sign documents seamlessly.

Possible disadvantages

  • Pricing
    Compared to some competitors, KeepSolid Sign may have a higher cost, which can be a barrier for small businesses and individual users.
  • Limited Free Version
    The free trial version has limited functionality, which may not provide a comprehensive experience for evaluating the service.
  • Learning Curve
    While generally user-friendly, some users may find advanced features and customization options require a learning curve.
  • Customer Support
    Some users have reported that customer support response times can be slower compared to other similar services.
  • Document Storage and Organization
    The document storage and organization features are less robust compared to specialized document management systems.
  • Feature Limitations
    Certain advanced features available in competing e-signature platforms may not be available in KeepSolid Sign.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
KeepSolid Sign

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • KeepSolid Sign is considered a good e-signature solution for businesses and individuals who require an efficient, secure, and user-friendly electronic document signing platform.

Why this product is good

  • KeepSolid Sign offers several features that make it a strong choice. These features include a user-friendly interface, high-level security and encryption for documents, cross-device compatibility, and a streamlined document management process. Additionally, users appreciate its offline signing capabilities and integration with various cloud storage services, which enhance flexibility and convenience.

Recommended for

  • Small to medium-sized businesses looking to streamline their document signing processes.
  • Professionals who require secure and legally binding e-signature solutions.
  • Teams that collaborate remotely and need a reliable tool for document approval.
  • Individuals who need an efficient and accessible way to manage and sign documents across devices.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
KeepSolid Sign 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

KeepSolid Sign virtual document contract signer 📄

More videos

  • Tutorial - How To Stop Shuffling Paper and Move to E-Signature with KeepSolid Sign (Getting Started and Review)

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
KeepSolid Sign
100% 100%
Customer Support
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Document Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and KeepSolid Sign.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and KeepSolid Sign. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
KeepSolid Sign no reviews yet

View more

We have no reviews of KeepSolid Sign yet. Be the first one to post

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