LiveAgent VS Keepa

Compare LiveAgent VS Keepa and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

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Rating: 0 reviews

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Keepa seems to be more popular. It has been mentioned 82 times since March 2021.

social mentions: 0 vs 82
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Keepa
Website	liveagent.com	keepa.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	—
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	Startup from Germany
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	eCommerce Online Shopping eCommerce Tools Price Monitoring +1

About LiveAgent and Keepa

In their own words, as submitted to SaaSHub.

LiveAgent

Keepa

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Keepa 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Comprehensive Price Tracking
Keepa provides detailed price history charts for millions of Amazon products, helping users make informed purchasing and selling decisions.
Extension Integration
Keepa offers a browser extension that seamlessly integrates with Amazon, displaying price history directly on product pages.
Product Availability Alerts
Users can set up alerts for price drops and restocks, ensuring they never miss out on deals or popular items.
Sales Rank Tracking
Keepa tracks sales rank changes, which can help sellers understand market trends and optimize their inventory.
International Support
Keepa supports multiple Amazon marketplaces across different countries, making it useful for international sellers and buyers.

Possible disadvantages

Subscription Cost
Access to premium features requires a paid subscription, which may not be affordable for all users.
Learning Curve
The extensive features and data provided by Keepa can be overwhelming for new users, requiring time to learn and utilize effectively.
Browser Dependency
Some features are only accessible through the browser extension, limiting usability for users who prefer other browsing methods.
Data Accuracy
While Keepa is generally reliable, there can occasionally be discrepancies or delays in data updates, affecting decision-making processes.
Limited Mobile Functionality
The mobile experience is not as robust as the desktop version, potentially hindering users who prefer managing their account on smartphones or tablets.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Keepa

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Keepa is considered a good tool for those looking to track prices and save money on Amazon purchases. Its comprehensive features, including browser extensions and app integrations, offer convenience and enhance the online shopping experience.

Why this product is good

Keepa is a popular Amazon price tracker that provides historical price data, product tracking, and price drop alerts. It is widely used by both consumers and sellers to make informed purchasing and pricing decisions. Its extensive database and features like price history charts and deal notifications make it a valuable tool for anyone interested in Amazon products.

Recommended for

Keepa is recommended for frequent Amazon shoppers, deal hunters, online resellers, and anyone interested in tracking price trends to make strategic purchasing decisions.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Keepa 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Keepa

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Keepa.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Keepa. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Keepa no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

112 Best Chrome Extensions You Should Try (2021 List)
www.einsstark.tech · Jan 2021

Keepa is a money-saving tool for Amazon shoppers. This Chrome extension tracks product prices on Amazon sites. In simple words, it helps you know the right moment to purchase something on Amazon; when prices fall....

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Keepa 82 mentions

Tracking LiveAgent since Mar 2021.

I tracked Amazon's Prime Day prices. We've been played
No shit. Honestly if you aren't using one of those price tracking extensions on Amazon you're doing it wrong. I use Keepa. It's amazing how many product prices are now a square wave. Look at this for example and feel sorry for the people... - Source: Hacker News / about 1 year ago
I tracked Amazon's Prime Day prices. We've been played
Obvious comment to various Amazon price trackers like https://keepa.com/. - Source: Hacker News / about 1 year ago
Going to Tokyo for five days! Any stationery store recommendations?
I also recommend checking amazon.co.jp out as you'll have the option for certain products to ship to a konbini closest to your lodgings for pick up (they e-mail you a QR/barcode and you show it to the attendant; if you miss the pick up,... Source: almost 3 years ago

Alternatives to LiveAgent and Keepa

When comparing LiveAgent and Keepa, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Helium 10
Our software contains multiple Amazon seller tools to help you find high ranking keywords, identify trends, spy on competitors, & optimize product listings.

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