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LiveAgent VS InputMapper

Compare LiveAgent VS InputMapper and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
InputMapper

Input Mapper is designed to bridge the gap between the devices you use and the games you play.

InputMapper Landing page
Rating
0 reviews
Alternatives Is it good?
Propello Cloud
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, InputMapper seems to be more popular. It has been mentioned 8 times since March 2021.

social mentions
0 vs 8
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 82

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
InputMapper
Website liveagent.com beta.inputmapper.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Gaming Controller Mapping Gaming Tools Game Reviews +1

About LiveAgent and InputMapper

In their own words, as submitted to SaaSHub.

LiveAgent
InputMapper

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of InputMapper yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
InputMapper 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Versatility
    InputMapper supports a wide range of controllers and devices, making it highly versatile for different gaming setups.
  • Customization
    Users can customize button mappings and profiles extensively to suit their personal preferences or specific game requirements.
  • User-Friendly Interface
    The application offers a user-friendly interface, making it accessible even for those who are not technically proficient.
  • Community Support
    InputMapper has an active community and official support which offers assistance and plugin development for new features.

Possible disadvantages

  • Performance Issues
    Some users report performance issues, particularly with latency and connection stability when using certain controllers.
  • Limited Updates
    The software doesn't receive updates as frequently as some users would prefer, which can lead to issues with newer games or devices.
  • Compatibility
    There can be compatibility issues with certain games or operating systems, requiring workarounds or additional tweaking.
  • Complex Setup
    For some users, especially newcomers, the initial setup process can be complex and may require following detailed guides.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
InputMapper

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, InputMapper is considered a helpful tool for gamers looking to customize their device inputs. While the beta version may have some bugs or stability issues, its functionality and flexibility make it a worthwhile option for tech-savvy users who are willing to troubleshoot potential issues or those who require specific control configurations.

Why this product is good

  • InputMapper is a popular tool primarily used for mapping input devices such as controllers to different configurations. Its utility comes from its ability to enhance the gaming experience by allowing users to customize controls for better comfort and gameplay. This can be particularly beneficial for games that have limited control customization options natively. The tool also supports multiple devices, making it versatile for a wide range of input needs.

Recommended for

  • Gamers seeking customizable controller configurations
  • Users with non-standard input devices
  • Individuals who enjoy tweaking and optimizing their gaming setups

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
InputMapper 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Use a PS4 Controller in Steam with Inputmapper

More videos

  • Tutorial - How to connect your ps4 controller to your pc windows 10 Using InputMapper 2019!!!

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
InputMapper
100% 100%
Customer Support
0% 0%
0% 0%
Gaming
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Controller Mapping
100% 100%

Questions & Answers

As answered by people managing LiveAgent and InputMapper.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and InputMapper. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
InputMapper no reviews yet

View more

  • Top 5 REWASD Alternatives in 2021
    keyboardkings.com · Jul 2022

    InputMapper uses PS4 and virtual Xbox 360 controllers for key mapping of keyboards to make sure different games and applications work effectively. It is free to use, and you can expect it to evolve a lot, so it would...

  • Fantastic Controller Mappers and Where to Find Them
    www.rewasd.com · Oct 2018

    In general, InputMapper (which is also called DS4Windows) is a good controller mapping software for those who have a DualShock 4 controller. But if you’re looking for deeper features, or using any controller except...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
InputMapper 8 mentions

Tracking LiveAgent since Mar 2021.

  • I feel like I’m digressing
    You can use either this or this I believe to change shit around to where you can figure out one way or another of playing with two people despite the issues you mentioned. Source: about 3 years ago
  • Controller Issue
    This may be of some use to you, maybe? Source: about 3 years ago
  • free alternative to reWASD
    It mentions some alternatives, though, such as Input Mapper and Xpadder. If your games are on Steam, you could try Steam's controller config thing. Source: over 3 years ago

View more

Alternatives to LiveAgent and InputMapper

When comparing LiveAgent and InputMapper, you can also consider the following products.

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