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LiveAgent VS httpSMS

Compare LiveAgent VS httpSMS and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
httpSMS

Convert your Android phone into an SMS gateway to send an receive text messages

httpSMS Main Interface
Rating
0 reviews
Pricing
Open source Freemium $10 / Monthly (5000 SMS per month)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 34

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
httpSMS
Website liveagent.com httpsms.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source Freemium $10 / Monthly (5000 SMS per month) Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 2022
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Communication Text Messaging SMS Bulk Sms +1

About LiveAgent and httpSMS

In their own words, as submitted to SaaSHub.

LiveAgent
httpSMS

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

httpSMS is a service that lets you use your Android phone as an SMS Gateway to send and receive SMS messages. You make a request to a simple HTTP API and it triggers your Android phone to send an SMS. SMS messages received on your android phone can also be forwarded to your webhook endpoint.

Read more about httpSMS

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
httpSMS 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Scalability
    httpSMS offers a scalable solution that can handle a large number of messages, making it suitable for businesses of all sizes.
  • API Integration
    The service provides robust API integration capabilities, allowing businesses to easily integrate SMS functionality into their existing systems.
  • Global Reach
    httpSMS allows for sending messages internationally, which is beneficial for businesses with a global customer base.
  • Real-time Delivery Reports
    Users can access real-time delivery reports to track the status of messages sent through the platform.
  • Reliable Uptime
    The service boasts reliable uptime, ensuring that messages are sent and received without significant downtime.

Possible disadvantages

  • Cost Structure
    The pricing model may be complex for some users, with potential additional costs for international messaging or premium features.
  • Learning Curve
    New users may experience a learning curve when integrating and using the platform's features effectively.
  • Limited Features for Small Businesses
    Small businesses might find the feature set more than they require, potentially leading to underutilization of the service.
  • Customer Support
    Some users may experience delays or challenges when reaching customer support for assistance.
  • Privacy Concerns
    As with any SMS service, there could be concerns regarding the privacy and security of message data, particularly when dealing with sensitive information.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
httpSMS

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of httpSMS yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
httpSMS 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No httpSMS videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
httpSMS
100% 100%
Customer Support
0% 0%
0% 0%
SMS
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Sms Gateway
100% 100%

Questions & Answers

As answered by people managing LiveAgent and httpSMS.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

httpSMS's answer:

Go, Vuetify, Google Cloud

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and httpSMS. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
httpSMS no reviews yet

View more

We have no reviews of httpSMS yet. Be the first one to post

Alternatives to LiveAgent and httpSMS

When comparing LiveAgent and httpSMS, you can also consider the following products.

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