Software Alternatives & Startups
Register | Login

LiveAgent VS GoodReader

Compare LiveAgent VS GoodReader and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
GoodReader

With GoodReader on your iPhone, iPod Touch or iPad, you can read virtually anything, anywhere.

GoodReader Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GoodReader seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions
0 vs 4
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 160

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
GoodReader
Website liveagent.com goodreader.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
eBook Reader PDF Tools Ebooks PDF Readers And Editors +1

About LiveAgent and GoodReader

In their own words, as submitted to SaaSHub.

LiveAgent
GoodReader

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of GoodReader yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
GoodReader 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Comprehensive PDF Annotation Tools
    GoodReader offers a wide range of annotation tools that make it easy to highlight, underline, add notes, and draw on PDF files, making it ideal for academic and professional use.
  • File Management System
    It has an advanced file management system that allows users to organize files into folders, tag documents, and leverage enhanced search capabilities.
  • Supports Multiple File Formats
    GoodReader supports a wide variety of file formats, including PDF, TXT, MS Office files, images, and more, making it versatile for different file-handling needs.
  • Robust Syncing Options
    The app offers strong integration with cloud storage services like Dropbox, Google Drive, OneDrive, and more, allowing seamless syncing and access across devices.
  • Security and Privacy
    GoodReader provides added security with password protection for files and folders, ensuring your documents remain private.

Possible disadvantages

  • Complex User Interface
    The user interface can be overwhelming for new users due to its extensive features, leading to a steeper learning curve.
  • Paid App
    GoodReader requires a one-time purchase, which might deter users looking for free alternatives with basic features.
  • Limited Customer Support
    Customer support options are somewhat limited, with no live chat or phone support available, relying mostly on FAQs and email.
  • Occasional Sync Issues
    Some users report occasional issues with syncing files to cloud services, which can interrupt workflow.
  • iOS Exclusivity
    GoodReader is available only on iOS devices, limiting its usage for those who work across multiple operating systems.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
GoodReader

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of GoodReader yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
GoodReader 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

GoodReader App Tutorial - My Favorite PDF Annotation App

More videos

  • Review - GoodReader App Review for iPad
  • Review - GoodReader - Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
GoodReader
100% 100%
Customer Support
0% 0%
0% 0%
PDF Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
eBook Reader
100% 100%

Questions & Answers

As answered by people managing LiveAgent and GoodReader.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and GoodReader. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
GoodReader no reviews yet

View more

We have no reviews of GoodReader yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
GoodReader 4 mentions

Tracking LiveAgent since Mar 2021.

  • Anyone made the jump from books to PDFs? And how did it go?
    GoodReader allows you to open multiple PDFs and switch between them. Source: over 3 years ago
  • Chuck's Guide to the AH-64D Apache
    Goodreader pdf reader app (iOS) has a mobile view feature that shows any pdf in a more mobile friendly way (strips out text etc to be scrollable). There might be others that do this. https://goodreader.com/. Source: over 3 years ago
  • Decisions, decisions? (Advice wanted)
    Sure. Just don't read goodreader.com, they just tell lies to get clicks, we hate them lol. Source: about 4 years ago

View more

Alternatives to LiveAgent and GoodReader

When comparing LiveAgent and GoodReader, you can also consider the following products.

Loading...