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LiveAgent VS GetJar

Compare LiveAgent VS GetJar and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
GetJar

Discover and play paid apps and games for free.

GetJar Landing page
Rating
0 reviews
Alternatives Is it good?
Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup — we build and tune the call flows. $59/mo + 5¢/min, free 2-week pilot, no contract. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 147

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
GetJar
Website liveagent.com getjar.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
App Store Mobile Apps Software Marketplace OS & Utilities +1

About LiveAgent and GetJar

In their own words, as submitted to SaaSHub.

LiveAgent
GetJar

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of GetJar yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
GetJar 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Wide Selection of Apps
    GetJar offers a broad range of applications across various categories, providing users with ample choices for their app needs.
  • Free Apps
    Many applications available on GetJar are free to download, making it a cost-effective option for users.
  • Cross-Platform Support
    GetJar supports multiple mobile platforms, including Android, BlackBerry, and Symbian, ensuring a wide reach.
  • Early Access to Apps
    Users can sometimes get early access to apps before they appear on more mainstream app stores.
  • User-Friendly Interface
    The website and app interface are designed to be user-friendly, making it easy to search for and download applications.

Possible disadvantages

  • Security Concerns
    Apps on GetJar may not go through as stringent security checks as those on major app stores like Google Play, potentially exposing users to malware.
  • Limited App Updates
    Updates for applications may not be as frequent or timely as on more mainstream platforms.
  • Quality Variability
    The quality of apps can vary significantly, and users may encounter poorly designed or unstable applications.
  • Ads and Bloatware
    Some apps may come with intrusive ads or additional bloatware, detracting from the user experience.
  • Lack of Official Support
    The level of customer support may not be as comprehensive as that offered by larger app ecosystems like Google Play or Apple's App Store.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
GetJar

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • GetJar is a decent platform for users who want to explore a broader range of applications beyond mainstream app stores like Google Play. It is especially useful for those seeking older apps or apps not available in their regions. However, users should exercise caution as third-party app stores can sometimes have security risks.

Why this product is good

  • GetJar is an application distribution platform that has been around since the early days of mobile apps. It offers a wide variety of applications for Android devices, often providing access to apps that may not be available on traditional app stores. Users appreciate the large selection and the opportunity to discover new and innovative applications, making it an appealing choice for those looking to explore beyond the usual platforms.

Recommended for

    GetJar is recommended for tech-savvy Android users who enjoy discovering new or lesser-known apps, and those who are comfortable evaluating the security of third-party application sources.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
GetJar 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Free Android Apps - GetJar

More videos

  • Tutorial - How to Get FREE APPS!!! [Getjar application]
  • Review - Cut The Rope! In Depth With the Getjar Android App - AppJudgment

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
GetJar
100% 100%
Customer Support
0% 0%
0% 0%
App Store
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Mobile Apps
100% 100%

Questions & Answers

As answered by people managing LiveAgent and GetJar.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and GetJar. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
GetJar no reviews yet

View more

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Alternatives to LiveAgent and GetJar

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