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LiveAgent VS FUNCTION12

Compare LiveAgent VS FUNCTION12 and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
FUNCTION12

Get code just copy and paste Design-to-code automation solution that converts Figma designs into front-end view code

Rating
0 reviews
Pricing
Free Free trial
Alternatives Is it good?
Modelence
Create production-ready applications with zero code sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 8

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
FUNCTION12
Website liveagent.com fn12.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Free Free trial Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 2024
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Developer Tools UI Design Figma Code Generator +1

About LiveAgent and FUNCTION12

In their own words, as submitted to SaaSHub.

LiveAgent
FUNCTION12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

FUNCTION12 offers three products: DevMode, DevMode Plus, and CodeGen. The features include DevMode ✅Lifetime Free ✅Pixel-perfect design, aIl inspectors DevMode Plus ✅Re-analyzes and Auto-adjusts Designs ✅Automatically Configures Vectors, Images, and SVGs CodeGen ✅Holistic Design, Scene, and...

Read more about FUNCTION12

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
FUNCTION12 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    FUNCTION12 has a clean and intuitive interface that makes it easy for users to navigate and utilize its features efficiently.
  • Comprehensive Tools
    It offers a wide range of tools that cater to different user needs, allowing for diverse functionality from a single platform.
  • Efficient Performance
    The platform is optimized for speed and reliability, ensuring that users can perform tasks quickly without experiencing lag or downtime.
  • Robust Security
    FUNCTION12 employs strong security measures to safeguard user data, providing peace of mind regarding privacy concerns.

Possible disadvantages

  • Limited Customization
    While FUNCTION12 offers many tools, the customization options for these tools may be limited, restricting users in tailoring them to their specific needs.
  • Pricing Structure
    Some users find the pricing to be on the higher side, especially for premium features, which might not be affordable for small businesses or individual users.
  • Steep Learning Curve
    New users might find it challenging to fully understand all the functionalities due to the comprehensive nature of the platform, leading to a longer adaptation period.
  • Occasional Bugs
    There are reports of occasional bugs or glitches that users encounter, which can disrupt workflow until fixed.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
FUNCTION12

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of FUNCTION12 yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
FUNCTION12 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No FUNCTION12 videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
FUNCTION12
100% 100%
Customer Support
0% 0%
0% 0%
Figma
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Developer Tools
100% 100%

Questions & Answers

As answered by people managing LiveAgent and FUNCTION12.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and FUNCTION12. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
FUNCTION12 no reviews yet

View more

We have no reviews of FUNCTION12 yet. Be the first one to post

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