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LiveAgent VS Folderit

Compare LiveAgent VS Folderit and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Folderit

Folderit is a cloud-based document management system for SMBs.

Rating
0 reviews
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 36

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Folderit
Website liveagent.com folderit.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Document Management Document Management System File Management Knowledge Management +1

About LiveAgent and Folderit

In their own words, as submitted to SaaSHub.

LiveAgent
Folderit

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Folderit yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Folderit 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-friendly Interface
    Folderit offers an intuitive and easy-to-navigate user interface, making it accessible for users with varying levels of technical expertise.
  • Cloud-based Accessibility
    Being a cloud-based solution, Folderit allows users to access their documents anytime and from anywhere, which is beneficial for remote work and collaboration.
  • Robust Security Features
    Folderit includes strong security measures such as 256-bit encryption, user roles management, and regular audits to ensure that documents are safe and secure.
  • Document Management Features
    Offers comprehensive document management capabilities including metadata management, versioning, and approval workflows, enhancing document organization and retrieval.
  • Affordable Pricing
    Folderit provides competitive pricing options, making it an economical choice for small to medium-sized businesses looking to manage their documents effectively.

Possible disadvantages

  • Limited Integration Options
    Folderit may have fewer integrations with third-party apps compared to some other document management systems, potentially limiting its integration into existing workflows.
  • User Limitations on Lower Tiers
    Lower pricing tiers may come with restrictions on the number of users, which could be a drawback for larger organizations with many employees.
  • Storage Limit
    The storage capacity might be limited depending on the plan, which could necessitate upgrades or additional storage purchases for businesses with large data needs.
  • Mobile App Functionality
    The mobile app could be less feature-rich compared to the desktop version, which might hinder on-the-go document management for some users.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Folderit

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Folderit yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Folderit 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Demo Overview of Document Management System Software FOLDERIT

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Folderit
100% 100%
Customer Support
0% 0%
0% 0%
Document Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
File Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Folderit.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Folderit. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Folderit no reviews yet

View more

We have no reviews of Folderit yet. Be the first one to post

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