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LiveAgent VS fieldd

Compare LiveAgent VS fieldd and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
fieldd

Make it easier for customers to book your services online | Scheduling, POS, APP | Complete more jobs and grow your business with an online booking system.

Rating
5.0 · 2 reviews
Pricing
Paid Free trial $49 / Monthly (No Setup Fees)
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, fieldd seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
0 vs 1
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 70

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
fieldd
Website liveagent.com fieldd.co
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $49 / Monthly (No Setup Fees) Official pricing
Platforms
Browser Android iOS
Android iOS Windows Browser Web Google Chrome Firefox Safari iPhone Cloud Windows Phone +8
Company Startup from Slovakia · 2004 2019
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Field Management Software Field Service Management Field Staff Management Software Appointments and Scheduling Point Of Sale CRM QA Tools +4

About LiveAgent and fieldd

In their own words, as submitted to SaaSHub.

LiveAgent
fieldd

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Make it easier for customers to book your services online. Complete more jobs and grow your business with an online booking system. If you have 1 client or 100,000 clients, 1 staff member or 10,000, fieldd was designed and built to grow with you. This means you can focus on your business. Gain...

Read more about fieldd

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
fieldd 21 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Easy to Set-up and use
    less than 5 min setup
  • Clean UI
    Minimalistic design, focused on providing maximum value to the user without distracting features
  • Analytics and Reporting
    Data collection system
  • Mobile prioritized UI
    Responsive design optimized for mobile devices
  • Mobile Apps
    Apps for iphone and android
  • Payments
    Take mobile payments in the field via Cash, Card, Invoice or Gift Vouchers
  • Dispatch Board
    Easy to use dispatch boards
  • CRM
  • Automation
    Powerful automation
  • Scheduling
    Automated or Manual Scheduling
  • AI
    Quality Control images
  • GPS Employee Tracking
  • Communication & Notifications
    Staff, Clients & Admin Chat
  • Geofencing
    Customisable Zone Mapping
  • Calendar sync
    Staff Calendar Management
  • Lead Capture
    Lead and Prospecting
  • SMS integration
    Email & SMS Marketing
  • Payroll Management
    Contractor Payroll
  • Live Tracking
    Live Tracking & Updates
  • Custom Branding
  • Customizable
    5 Minute Customizable Platform

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
fieldd

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of fieldd yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
fieldd 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

fieldd. The Facts.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
fieldd
100% 100%
Customer Support
0% 0%
0% 0%
CRM
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Field Service Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and fieldd.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and fieldd. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
fieldd 5.0 · 2 reviews

View more

  • Fieldd is great!!
    SaaSHub review
    · Nov 2022

    We tried lots of scheduling software before we found fieldd. Our staff struggled to arrive on time, and the booking windows other software offered, were inconvenient to our customers. Fieldd launched us to the next...

  • Fieldd transformed our business!
    SaaSHub review
    · Nov 2022

    Fieldd has totally transformed our business from a ‘mom and pop’ operation into the most popular mobile detailer in TN. Fieldd makes booking online so easy for our customers that we literally don’t have to answer the...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
fieldd 1 mention

Tracking LiveAgent since Mar 2021.

Alternatives to LiveAgent and fieldd

When comparing LiveAgent and fieldd, you can also consider the following products.

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