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LiveAgent VS Feeel

Compare LiveAgent VS Feeel and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Feeel

Guided at-home exercises

Feeel Landing page
Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Feeel seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions
0 vs 4
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 102

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Feeel
Website liveagent.com gitlab.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Health And Fitness Sport & Health Tech iPhone +1

About LiveAgent and Feeel

In their own words, as submitted to SaaSHub.

LiveAgent
Feeel

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Feeel yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Feeel 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Open Source
    Feeel is open-source software, which means it is free to use, modify, and distribute. This fosters transparency and community-driven improvements.
  • Cross-Platform
    Feeel is designed to run on multiple platforms including Windows, macOS, and Linux, providing flexibility and accessibility for users across different operating systems.
  • Lightweight
    Feeel is lightweight and does not require significant system resources, making it suitable for older hardware or systems with limited resources.
  • Privacy-Focused
    As an open-source project, Feeel has a strong focus on user privacy and does not collect data without user consent, ensuring a privacy-respecting user experience.
  • Community Support
    Being an open-source project, Feeel benefits from a community of contributors who can help with development, troubleshooting, and feature suggestions.

Possible disadvantages

  • Limited Features
    Compared to some commercial alternatives, Feeel may have fewer features and integrations, which could be a limitation for some users seeking advanced functionalities.
  • Potential Lack of Professional Support
    As an open-source project, Feeel may not offer the same level of professional support that commercial applications provide. Users often rely on community forums and documentation.
  • Less Frequent Updates
    Open-source projects like Feeel may have less frequent updates compared to commercial software, potentially resulting in slower development of new features or bug fixes.
  • Learning Curve
    New users who are not familiar with open-source software or the specific workflows of Feeel might encounter a learning curve when first using the application.
  • Compatibility Issues
    There could be occasional compatibility issues with certain hardware or software configurations, requiring users to perform additional troubleshooting or find workarounds.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Feeel

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Feeel is generally regarded as good by its user community due to its straightforward design, ease of use, and respect for user privacy. As an open-source project, it also allows for community contributions and transparency in development.

Why this product is good

  • Feeel is an open-source project hosted on GitLab that focuses on providing simple and effective workout routines. It is designed for individuals who prefer privacy and simplicity without the need for commercial fitness apps. Many users appreciate its minimalist approach, absence of ads, and the ability to run without internet connectivity.

Recommended for

  • Individuals looking for a simple, distraction-free fitness app
  • Users concerned about privacy and preferring open-source solutions
  • Fitness enthusiasts interested in customizable workout routines
  • People who favor lightweight applications with offline functionality

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Feeel 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No Feeel videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Feeel
100% 100%
Customer Support
0% 0%
0% 0%
Health And Fitness
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Sport & Health
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Feeel.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Feeel. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Feeel no reviews yet

View more

We have no reviews of Feeel yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Feeel 4 mentions

Tracking LiveAgent since Mar 2021.

View more

Alternatives to LiveAgent and Feeel

When comparing LiveAgent and Feeel, you can also consider the following products.

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