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LiveAgent VS FastHelp

Compare LiveAgent VS FastHelp and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
FastHelp

FastHelp is a Windows Help File Generator that produces online and offline documentation.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 31

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
FastHelp
Website liveagent.com fast-help.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Document Management Document Management System File Management Knowledge Management +1

About LiveAgent and FastHelp

In their own words, as submitted to SaaSHub.

LiveAgent
FastHelp

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of FastHelp yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
FastHelp 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Ease of Use
    FastHelp offers an intuitive interface that allows users to quickly create and manage help documentation without needing extensive technical knowledge.
  • Customization Options
    The software provides a variety of customization features, enabling users to tailor help documents to fit their specific needs, including branding and layout adjustments.
  • Multi-Platform Support
    FastHelp supports multiple output formats such as HTML, PDF, and CHM, which provides flexibility for users needing documentation across different platforms.
  • Efficient Organization
    The software's structuring and indexing capabilities make it easier for users to organize their help content logically and efficiently.
  • Regular Updates
    FastHelp is regularly updated, ensuring users receive new features, improvements, and security patches.

Possible disadvantages

  • Initial Cost
    The software might require a significant initial investment, which could be a barrier for smaller organizations or individual users.
  • Learning Curve
    Despite its user-friendly interface, new users might still face a learning curve before they can fully utilize all features effectively.
  • Limited Advanced Features
    For very complex help documentation projects, FastHelp might lack some advanced features present in more high-end dedicated documentation tools.
  • Dependency on Internet
    Certain functionalities, especially those involving updates or remote collaboration, depend heavily on a stable internet connection.
  • Customer Support Timeliness
    While FastHelp offers customer support, users have reported varying levels of response time, which can impact troubleshooting efficiency.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
FastHelp

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of FastHelp yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
FastHelp 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No FastHelp videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
FastHelp
100% 100%
Customer Support
0% 0%
0% 0%
Document Management System
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Document Management
100% 100%

Questions & Answers

As answered by people managing LiveAgent and FastHelp.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and FastHelp. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
FastHelp no reviews yet

View more

We have no reviews of FastHelp yet. Be the first one to post

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