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LiveAgent VS FastCopy

Compare LiveAgent VS FastCopy and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
FastCopy

FastCopy is the fastest copy, delete, & sync software on Windows.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, FastCopy seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
0 vs 1
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 71

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
FastCopy
Website liveagent.com fastcopy.jp
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
File Management File Sharing File Sharing And Backup Data Replication +1

About LiveAgent and FastCopy

In their own words, as submitted to SaaSHub.

LiveAgent
FastCopy

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of FastCopy yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
FastCopy 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Speed
    FastCopy is well-known for its high-speed copying capabilities, often outperforming standard file copy tools.
  • Verification
    The software includes an option for verifying copied files, ensuring data integrity after the transfer.
  • Customization
    Users can customize copy operations to suit their needs, including options for buffer size and operation mode.
  • Error Handling
    FastCopy provides detailed error reporting and logs, making it easier to identify and resolve issues during file transfers.
  • Portable Version
    A portable version of FastCopy is available, allowing users to run it from a USB drive without installation.
  • Compatibility
    Compatible with a wide variety of Windows operating systems, from older versions to the latest releases.

Possible disadvantages

  • User Interface
    The user interface is somewhat dated and may not be intuitive for beginners.
  • Lack of Advanced Features
    While it excels at file copying, FastCopy lacks some of the more advanced features found in competitor tools, like file synchronization.
  • Limited Support
    Support and documentation are limited, which can make troubleshooting more difficult for less experienced users.
  • No Mac/Linux Versions
    FastCopy is only available for Windows, leaving users of other operating systems without a native option.
  • Learning Curve
    The array of options and settings can be overwhelming for new users, requiring time to learn and configure properly.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
FastCopy

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of FastCopy yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
FastCopy 4 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Windows 8.1 vs UltraCopier vs Teracopy vs SuperCopier4 vs ExtremeCopy vs FastCopy

More videos

  • - FastCopy, SuperCopier, TeraCopy, UltraCopier and Copy Handler Speed Comparison (2021)
  • - Slow Copying in Windows 11? Try FastCopy to copy your files.
  • - GS RichCopy 360 VS. FASTCOPY Performance Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
FastCopy
100% 100%
Customer Support
0% 0%
0% 0%
File Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
File Sharing
100% 100%

Questions & Answers

As answered by people managing LiveAgent and FastCopy.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and FastCopy. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
FastCopy no reviews yet

View more

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
FastCopy 1 mention

Tracking LiveAgent since Mar 2021.

  • Copy-Item is 27% slower than File Explorer
    It's fortunately been years since I have used Windows, but it looks like the old staples are still ahead of the curve: https://fastcopy.jp/ https://www.codesector.com/teracopy (I have certainly forgotten at least one...). - Source: Hacker News / 10 months ago

Alternatives to LiveAgent and FastCopy

When comparing LiveAgent and FastCopy, you can also consider the following products.

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