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LiveAgent VS EtherCalc

Compare LiveAgent VS EtherCalc and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
EtherCalc

EtherCalc is a web spreadsheet.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 115

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
EtherCalc
Website liveagent.com ethercalc.org
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Office Suites Spreadsheets Office & Productivity Project Management +1

About LiveAgent and EtherCalc

In their own words, as submitted to SaaSHub.

LiveAgent
EtherCalc

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of EtherCalc yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
EtherCalc 6 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Real-time Collaboration
    EtherCalc allows multiple users to edit and view the same spreadsheet simultaneously in real-time, facilitating teamwork and collaborative efforts instantly.
  • Accessibility
    Accessible via web browser without the need for any downloads or installations, making it easy and quick for users to get started.
  • Open Source
    As an open-source software, EtherCalc provides transparency, flexibility, and the potential for community-driven improvements and customization.
  • No Sign-Up Required
    Users can create and edit spreadsheets without needing to create an account, enhancing user privacy and simplifying access.
  • Versatility
    EtherCalc is versatile and can be used for diverse purposes, from simple data tracking to more complex financial and project management tasks.
  • Cross-Platform Compatibility
    Since it's web-based, EtherCalc works across various devices and operating systems including Windows, macOS, Linux, iOS, and Android.

Possible disadvantages

  • Lack of Advanced Features
    EtherCalc lacks many advanced features found in other spreadsheet applications like Excel or Google Sheets, such as advanced data analysis tools, pivot tables, and extensive formula libraries.
  • Interface Limitations
    Its user interface can be seen as less intuitive and polished compared to mainstream competitors, which may affect usability for first-time users.
  • Performance
    EtherCalc might face performance issues with handling very large datasets or complex operations, unlike more robust spreadsheet software.
  • Security
    Since spreadsheets can be accessed via a link without strict authentication mechanisms, there may be concerns over document security and unauthorized access.
  • Limited Integration
    There are fewer options for integrating EtherCalc with other software and services, whereas competitors like Google Sheets offer extensive API support and add-ons.
  • Dependence on Internet
    As a web-based tool, EtherCalc requires an internet connection to function, which could be a limitation in areas with poor connectivity.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
EtherCalc

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • EtherCalc is a good choice for those who need a lightweight, collaborative spreadsheet tool without the need for extensive features of more complex platforms like Google Sheets or Microsoft Excel. It excels in real-time collaboration and ease of access.

Why this product is good

  • EtherCalc is considered good because it is a web-based collaborative spreadsheet tool that allows multiple users to work on the same spreadsheet simultaneously. It is easy to use, requires no sign-up, and offers real-time editing and collaboration. The tool is open-source, making it customizable and free to use, which is ideal for teams and organizations looking for a cost-effective solution. Additionally, it supports many common spreadsheet functions and can import/export in various formats, such as CSV and Excel.

Recommended for

  • Small teams or organizations needing a simple, collaborative spreadsheet tool.
  • Users who prefer open-source software and value privacy and independence from large corporations.
  • Educational institutions implementing collaborative projects for students.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
EtherCalc 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

How to install EtherCalc in Ubuntu

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
EtherCalc
100% 100%
Customer Support
0% 0%
0% 0%
Spreadsheets
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Office Suites
100% 100%

Questions & Answers

As answered by people managing LiveAgent and EtherCalc.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and EtherCalc. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
EtherCalc no reviews yet

View more

We have no reviews of EtherCalc yet. Be the first one to post

Alternatives to LiveAgent and EtherCalc

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