LiveAgent VS easescreen

Compare LiveAgent VS easescreen and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)
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Rating: 0 reviews
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Propello Cloud

Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 129

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	easescreen
Website	liveagent.com	easescreen.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	—
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Digital Signage Marketing Platform Marketing Project Management +1

About LiveAgent and easescreen

In their own words, as submitted to SaaSHub.

LiveAgent

easescreen

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

easescreen 6 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-Friendly Interface
easescreen offers an intuitive and easy-to-use interface, making it accessible for users with varying levels of technical skill to manage digital signage content effectively.
Scalability
The platform is scalable and can support a wide array of screen networks, from small single-site rollouts to large multinational deployments.
Customizability
easescreen provides a high degree of customizability, allowing users to tailor their digital signage network to meet specific business needs and branding requirements.
Real-Time Updates
Users can make real-time updates to their content, ensuring that the information displayed on screens is always current and relevant.
Versatile Content Options
The platform supports various multimedia formats, including videos, images, and live data feeds, offering a versatile approach to content creation and distribution.
Reliable Performance
easescreen is known for its robust performance and reliability, which minimizes downtime and ensures consistent content delivery.

Possible disadvantages

Initial Cost
The initial setup and licensing fees can be relatively high, which might be a barrier for small businesses or startups with limited budgets.
Learning Curve
Despite its user-friendly interface, there is still a learning curve associated with mastering all the features and potential of the platform.
Hardware Requirements
easescreen may require specific hardware setups for optimal performance, which could lead to additional cost and complexity.
Limited Offline Capabilities
While easescreen is robust in online environments, its offline capabilities might not be as strong, potentially leading to issues in areas with intermittent internet connectivity.
Support and Maintenance Costs
Ongoing support and maintenance can add to the overall cost, making it more expensive in the long run compared to some other digital signage solutions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

easescreen

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Good

Why this product is good

easescreen is a reputable digital signage software solution that offers a versatile and user-friendly platform for creating and managing digital displays. It is known for its robust functionality, including features like content scheduling, multi-screen synchronization, and interactive elements, which make it suitable for various industries. easescreen also provides strong customer support and regular updates, which enhance its reliability and performance.

Recommended for

Retail businesses looking to enhance customer engagement through dynamic displays
Corporate environments needing efficient internal communication tools
Educational institutions aiming to provide information and updates efficiently across campuses
Healthcare facilities that want to streamline their communication with patients and visitors
Public spaces and transportation hubs that require clear and effective information dissemination

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

easescreen 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

easescreen

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and easescreen.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and easescreen. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

easescreen no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

We have no reviews of easescreen yet. Be the first one to post

Alternatives to LiveAgent and easescreen

When comparing LiveAgent and easescreen, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Zeetaminds
Zeetaminds offers cloud based digital signage software with live social media integration.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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ScreenCloud
Turn any screen into a powerful communication channel. ScreenCloud is the top-rated digital signage OS that securely displays metrics, news, and media on TVs. Seamlessly integrates with 90+ apps like Teams & Power BI.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Embed Signage
Multi-platform Digital Signage Software that's quick to learn and powerful to use. Packed with features, simple to use and wide range of device platform support. A better way to manage your Digital Signage.

Compare Embed Signage to LiveAgent or easescreen:

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