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LiveAgent VS E-tracking

Compare LiveAgent VS E-tracking and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
E-tracking

Discover the best tracking platform for all your shipment needs. Track your container, air cargo, package, post/ems, and courier shipments effortlessly.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 7

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
E-tracking
Website liveagent.com e-tracking.net
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 Startup from the United Kingdom · 1 - 9 employees · 2023
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Logistics And Supply Chain Shipping and Tracking Business & Commerce Transportation +1

About LiveAgent and E-tracking

In their own words, as submitted to SaaSHub.

LiveAgent
E-tracking

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

At e-Tracking.net, we simplify global logistics visibility. We provide real-time tracking solutions for containers, vessels, and sailing schedules—helping freight forwarders, importers, and exporters stay informed and in control. Our mission is to make shipping data accessible, accurate, and easy...

Read more about E-tracking

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
E-tracking 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Track and Trace
    Track your shipments with ease, from anywhere in the world
  • All-in-one Tracking Solutions
    Get ready to streamline your tracking process with our all-in-one platform for tracking services!
  • 3800+ carriers worldwide
    We supported 3800+ carriers worldwide
  • Sailing Schedules
    Reliable information on sailing times, routes, and vessel schedules, ensuring your operations run smoothly.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
E-tracking

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • E-tracking.net appears to be a niche GPS tracking and fleet/asset management service; it can be a reasonably good choice for basic tracking needs but may lack the advanced features, support infrastructure, and brand reputation of larger, more established competitors, so due diligence is recommended before committing.

Why this product is good

  • Offers GPS tracking functionality for vehicles or assets at what is often a lower price point than major competitors
  • Simple, no-frills interface that can be easier for small operators to adopt quickly
  • Provides basic reporting on location, routes, and possibly driving behavior
  • Can be suitable for smaller fleets that don't need enterprise-level features
  • Lower cost of entry compared to premium fleet management platforms

Recommended for

  • Small business owners with a handful of vehicles needing basic location tracking
  • Independent contractors or delivery drivers wanting simple route verification
  • Budget-conscious users who don't require advanced analytics or integrations
  • Personal use cases like tracking a single vehicle or asset
  • Users who prioritize simplicity over feature-rich dashboards

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
E-tracking 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No E-tracking videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
E-tracking
100% 100%
Customer Support
0% 0%
0% 0%
Shipping and Tracking
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Business & Commerce
100% 100%

Questions & Answers

As answered by people managing LiveAgent and E-tracking.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

E-tracking's answer:

E‑Tracking.net offers a unified platform to track ocean containers, air cargo, and sailing schedules across global carriers. Its ease of use, real-time data accuracy, and coverage make it a go-to visibility tool for logistics professionals worldwide.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

E-tracking's answer:

Unlike fragmented solutions, E‑Tracking provides multi-carrier visibility, smart alerts, shareable tracking links, and sailing schedules—all in one place. Its simple UX, cost-effectiveness, and fast support set it apart from complex and overpriced alternatives.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

E-tracking's answer:

Our core users include freight forwarders, logistics coordinators, import/export companies, and digital freight platforms seeking shipment visibility and schedule optimization for better planning and customer communication.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

E-tracking's answer:

E‑Tracking was born from the frustration of manually checking container statuses across different carrier sites. We created a platform that centralizes logistics visibility, saves time, and empowers supply chain professionals with actionable data.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

E-tracking's answer:

Our platform is built using modern web technologies including React, Node.js, PostgreSQL, and integrates with global carrier APIs. We also use scalable cloud infrastructure (AWS) to ensure high availability and performance.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

E-tracking's answer:

We serve clients globally, including: – A leading freight network companies – Regional air cargo agents in Europe – Large importers/exporters in MENA & LATAM – Digital freight SaaS platforms

User comments

Share your experience with using LiveAgent and E-tracking. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
E-tracking no reviews yet

View more

We have no reviews of E-tracking yet. Be the first one to post

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