LiveAgent VS Craftwork

Compare LiveAgent VS Craftwork and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

SuperOps

Modern PSA and RMM Software for MSP's and IT Teams sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Craftwork seems to be more popular. It has been mentioned 4 times since March 2021.

social mentions: 0 vs 4
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Craftwork
Website	liveagent.com	craftwork.design
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	Startup from Ukraine
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Design Tools Illustrations Web Icons Productivity +1

About LiveAgent and Craftwork

In their own words, as submitted to SaaSHub.

LiveAgent

Craftwork

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Craftwork 10 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

High-Quality Design Assets
Craftwork offers a wide range of meticulously crafted design assets, including illustrations, UI kits, and icons that are visually appealing and professionally curated.
Regular Updates
The platform provides regular updates with new design assets and resources, ensuring a fresh and up-to-date collection for users.
User-Friendly Interface
Craftwork features an intuitive and easy-to-navigate interface, making it simple for users to find and download the design assets they need.
Comprehensive Asset Categories
The platform categorizes its assets comprehensively, making it easy for users to browse and locate specific types of design elements quickly.
Commercial Use License
Craftwork provides a commercial use license for its assets, allowing designers to integrate them into both personal and commercial projects without legal concerns.
High Quality
Juicy Illustrations provide high-resolution images that are sharp and clear, suitable for professional projects.
Visual Appeal
The illustrations are colorful, vibrant, and eye-catching, making them ideal for enhancing the visual appeal of websites and marketing materials.
Versatility
These illustrations can be used in a variety of contexts such as web design, graphic design, and advertising due to their adaptable nature.
Resource Variety
The collection offers a wide range of themes and concepts, providing users with a plethora of options for different project needs.
Time-Saving
Using ready-made illustrations can significantly reduce the time spent on creating custom graphics from scratch.

Possible disadvantages

Subscription Cost
Access to Craftwork's full suite of resources requires a subscription, which may be a consideration for budget-conscious users.
Limited Free Assets
The platform offers a limited selection of free assets, so users may need to subscribe to access the more premium and varied resources.
Niche Focus
Craftwork specializes in design assets, which might not cater to the needs of users looking for other types of creative resources, such as fonts or stock photos.
Internet Dependency
Since Craftwork is an online platform, users need a stable internet connection to access and download the desired design assets.
Potential Overlap
Users who already have subscriptions to other design asset platforms might find overlapping content, reducing the unique value proposition of Craftwork.
Limited Customization
While the illustrations are high quality, customization options may be limited, potentially making it difficult to tailor them to specific brand needs.
Style Constraints
The unique style of Juicy Illustrations may not be suitable for all types of projects, particularly those requiring a more formal or subdued tone.
Cost Implications
Accessing high-quality illustrations typically involves purchasing a license, which can add to project costs.
Dependency on External Resources
Relying on pre-made illustrations might limit creative control and uniqueness in a project, making it resemble others using the same resources.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Craftwork

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Craftwork is considered a good choice for designers looking for premium design resources. Its reputation for quality and diversity of assets makes it a reliable platform for enhancing design projects.

Why this product is good

Craftwork (craftwork.design) is well-regarded for its high-quality, professionally designed digital assets. It offers a wide range of resources such as UI kits, illustrations, and icons that are crafted with attention to detail. The platform is praised for its user-friendly interface and frequent updates, ensuring fresh content for designers. Its offerings cater to various design needs, making it a valuable resource for creative projects.

Recommended for

Designers seeking professionally designed digital assets, such as UI kits and illustrations, as well as teams and individuals who prioritize quality and variety in their creative work.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Craftwork 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Craftwork

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Craftwork.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Craftwork. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Craftwork no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

We have no reviews of Craftwork yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Craftwork 4 mentions

Tracking LiveAgent since Mar 2021.

-50% for all design assets, UX/UI kits, web illustrations and subscription plans
Craftwork → 50% off on UX/UI kits, illustrations, graphics and all access subscriptions → https://craftwork.design. Source: almost 5 years ago
🎨 Ravencoin website redesign. Round 3: We need to pick illustrations style
Shoutouts to Craftwork.design For the illustrations. Were used as samples. After this poll ends, I pick a license and request modifications and edits by contacting Craftwork studio. Those are good fellas! Source: almost 5 years ago
Where can I get high quality illustrations like this from?
These are not high-quality illustrations, but garbage (pardon those words). The best illustrations are right here: Https://icons8.com/illustrations Https://storytale.io/ Https://craftwork.design/. Source: about 5 years ago

Alternatives to LiveAgent and Craftwork

When comparing LiveAgent and Craftwork, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to LiveAgent or Craftwork:

Freshdesk vs LiveAgent Freshdesk vs Craftwork
Icons8
Free app for Mac & Windows already containing 39,800 icons. Allows to search and import icons…

Compare Icons8 to LiveAgent or Craftwork:

Icons8 vs LiveAgent Icons8 vs Craftwork
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to LiveAgent or Craftwork:

Zendesk vs LiveAgent Zendesk vs Craftwork
Struct Illustrations
Create your own unique story with editable illustrations

Compare Struct Illustrations to LiveAgent or Craftwork:

Struct Illustrations vs LiveAgent Struct Illustrations vs Craftwork
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to LiveAgent or Craftwork:

Intercom vs LiveAgent Intercom vs Craftwork
Iconscout
Design Resource Marketplace.

Compare Iconscout to LiveAgent or Craftwork:

Iconscout vs LiveAgent Iconscout vs Craftwork