LiveAgent VS Construct 2

Compare LiveAgent VS Construct 2 and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 186

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Construct 2
Website	liveagent.com	scirra.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	—
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	—
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Game Development Game Engine 3D Game Engine 2D Game Engine +1

About LiveAgent and Construct 2

In their own words, as submitted to SaaSHub.

LiveAgent

Construct 2

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Construct 2 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

User-Friendly Interface
Construct 2 offers a drag-and-drop interface, making it accessible for users without programming skills to create games.
Fast Prototyping
The visual scripting system allows for quick iteration and experimentation, enabling rapid development and testing of game concepts.
Cross-Platform Export
Games developed in Construct 2 can be exported to multiple platforms including HTML5, Android, iOS, Windows, and more.
Extensive Documentation and Community Support
Construct 2 has comprehensive documentation and an active community, which provides tutorials, forums, and asset stores that help in learning and improving game development skills.
Performance Optimization
Construct 2 is built to optimize the performance of games running on various devices, ensuring smoother gameplay experience.

Possible disadvantages

Limited 3D Support
Construct 2 is primarily a 2D game engine and lacks the capability to handle 3D game development efficiently.
Licensing Cost
While there is a free version, more advanced features and export options require purchasing a license, which can be costly for some users.
Performance Overhead
Games built with Construct 2 can have performance overhead compared to those developed with native code, which can affect the performance on less powerful devices.
Limited Customization
While the visual scripting language is powerful, it can be restrictive for advanced users who need more control and customization over their game logic and performance.
Dependency on HTML5
Construct 2’s primary export format is HTML5, which may not be suitable for all types of games, particularly those that require high-performance or native features.
Secondary Focus on Newer Engine
Construct 2 is not the latest engine from Scirra; Construct 3 is its successor. Newer updates and features are likely to prioritize Construct 3, potentially slowing down the development and support for Construct 2.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Construct 2

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Construct 2 yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Construct 2 2 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Construct 2

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Construct 2.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Construct 2. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Construct 2 no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

The Top 10 Video Game Engines
www.gamedesigning.org · Sep 2020

What better than an HTML-based engine to wrap up the list? Construct 2 doesn’t hinge on your ability to code. Sign me up!
The Best 15 Mobile Game Engines / Development Platforms & Tools in 2020
thetool.io · Apr 2018

Construct 2 is a HTML5 platform for creating 2D games. It is very easy to use as coding is not required and it has many features that will help you in developing visually appealing games in a short time. It also...

Alternatives to LiveAgent and Construct 2

When comparing LiveAgent and Construct 2, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Godot Engine
Feature-packed 2D and 3D open source game engine.

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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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GDevelop
GDevelop is an open-source game making software designed to be used by everyone.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Unreal Engine
Unreal Engine 4 is a suite of integrated tools for game developers to design and build games, simulations, and visualizations.

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