LiveAgent VS Consensus

Compare LiveAgent VS Consensus and see what are their differences

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

Gruvi.ai

Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Consensus seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions: 0 vs 1
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	LiveAgent	Consensus
Website	liveagent.com	goconsensus.com
Pricing	Freemium Free trial $15 / Monthly (Small) Official pricing	Official pricing
Platforms	Browser Android iOS	—
Company	Startup from Slovakia · 2004	Startup from the United States
Listed in	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9	Marketing Marketing Videos Demo Videos Productivity +1

About LiveAgent and Consensus

In their own words, as submitted to SaaSHub.

LiveAgent

Consensus

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features

Consensus 5 features

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Automated Demos
Consensus provides automated, personalized demo videos that can save time for both sales teams and prospects by delivering tailored content efficiently.
Analytics and Insights
The platform offers detailed analytics and insights on how prospects interact with demos, helping sales teams understand engagement and interest levels.
Scalability
By automating the demo process, Consensus can handle a larger number of prospects simultaneously, making it easier to scale sales operations.
Customization
Consensus allows for high levels of customization in its demos, letting businesses tailor the content to address specific customer pain points and needs.
Integration
It integrates well with various CRM and marketing automation platforms, allowing for a seamless flow of data and continuous process improvement.

Possible disadvantages

Initial Setup
The initial setup and customization of the platform can be time-consuming and may require a significant upfront investment in time and resources.
Learning Curve
New users may face a learning curve when first using the platform due to its wide array of features and customization options.
Cost
The cost of using Consensus might be relatively high, which could be a barrier for smaller companies or startups with limited budgets.
Dependence on Quality of Content
The effectiveness of the automated demos heavily depends on the quality and relevance of the content provided, requiring continuous updates and optimizations.
Limited Human Interaction
Automated demos reduce the level of personal interaction between sales teams and prospects, which could be a disadvantage in building relationships and trust.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent

Consensus

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

Consensus (goconsensus.com) is generally considered a valuable tool for organizations looking to streamline their sales process. It automates and personalizes video demos, which can save time and improve engagement with potential customers.

Why this product is good

Efficiency

Consensus enhances efficiency by automating the process of delivering product demos through personalized videos.
Engagement

The platform helps increase engagement by allowing prospects to see product features tailored to their interests at their own pace.
Scalability

The tool is scalable, making it useful for both small and large organizations looking to expand their outreach and demo capabilities without a proportional increase in resource investment.
Sales enablement

It supports sales teams by providing detailed analytics on viewer engagement, helping to shape follow-up strategies.

Recommended for

Sales teams looking to optimize their demo processes.
Marketing professionals aiming to create personalized customer journeys.
Businesses seeking to enhance customer engagement through tailored content.
Organizations looking to scale their demo outreach without significant resource allocation.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add

Consensus 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

LiveAgent

Consensus

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing LiveAgent and Consensus.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Consensus. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews

Consensus no reviews yet

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

We have no reviews of Consensus yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions

Consensus 1 mention

Tracking LiveAgent since Mar 2021.

Video chatting with prospects on website
1) Consensus (https://goconsensus.com/): This has the chat box but it's a "Choose your own adventure" kind of experience that tailors the visitors demo experience via a library of pre-recorded videos that they can see and are served to... Source: about 4 years ago

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When comparing LiveAgent and Consensus, you can also consider the following products.

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