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LiveAgent VS Connected Papers

Compare LiveAgent VS Connected Papers and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Connected Papers

Connected Papers is a unique, visual tool to help researchers and applied scientists find and explore papers relevant to their field of work.

Rating
0 reviews
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Connected Papers seems to be more popular. It has been mentioned 11 times since March 2021.

social mentions
0 vs 11
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 61

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Connected Papers
Website liveagent.com connectedpapers.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Mockups Research Tools Information Organization Document Management +1

About LiveAgent and Connected Papers

In their own words, as submitted to SaaSHub.

LiveAgent
Connected Papers

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Connected Papers yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Connected Papers 4 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Visual Exploration
    Connected Papers allows users to visually explore the relationships between academic papers, making it easier to identify influential works and navigate complex research topics.
  • Graph-Based Interface
    The graph-based interface helps in intuitively understanding the landscape of a particular field by showing how different papers are connected based on shared citations.
  • Research Discovery
    It aids in discovering new papers and relevant research that one might not have encountered through traditional search methods.
  • Free Access
    Connected Papers is freely accessible, providing users with a valuable tool for academic exploration without financial barriers.

Possible disadvantages

  • Coverage Limitations
    The tool might not cover all papers in a specific field, which could lead to missing out on some important literature.
  • Data Accuracy
    The accuracy of the connections relies on the underlying dataset and citation information which might not always be up-to-date or comprehensive.
  • Non-Exhaustive
    While Connected Papers is useful for visual exploration, it should not be used as the sole resource for exhaustive literature reviews.
  • Learning Curve
    Some users might find the graph-based interface non-intuitive initially, requiring a learning curve before effectively using the tool.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Connected Papers

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Connected Papers yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Connected Papers 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

How to use connected papers to find similar and relevant research literature papers/ tutorial review

More videos

  • - Research Rabbit Vs Connected Papers - to make your literature review easy and robust
  • - How to find connected papers and visualize them in an interactive graph

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Connected Papers
100% 100%
Customer Support
0% 0%
0% 0%
Research Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Information Organization
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Connected Papers.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Connected Papers. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Connected Papers no reviews yet

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We have no reviews of Connected Papers yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Connected Papers 11 mentions

Tracking LiveAgent since Mar 2021.

  • what are some good websites/resources to use while writing thesis?
    Hi! I'm doing my masters in biology in california. I'm looking for useful websites/softwares like Zotero or connectedpapers.com to help with my thesis writing. Are there also websites that have a list of all protocols in bio ? Source: almost 3 years ago
  • Wellness Wednesday - Some Useful AI Literature Review Tools
    Connected Papers https://connectedpapers.com. Source: over 3 years ago
  • Looking for any papers that model condensing flow of a gas through a packed bed (with some output that I can tune my model to). Have had no luck so far! Does anyone know of any? (more info in description)
    Try the website connectedpapers.com. You can put in the paper you have, and it’ll show all related papers (either ones that the article cited, or ones that cited your article). Source: over 3 years ago

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Alternatives to LiveAgent and Connected Papers

When comparing LiveAgent and Connected Papers, you can also consider the following products.

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