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LiveAgent VS CodeKeep

Compare LiveAgent VS CodeKeep and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
CodeKeep

Codekeep lets you store and share bits of code and text with other users. Snippets can be organized into folders/labels for instant reuse.

CodeKeep Landing page
Rating
0 reviews
Pricing
Freemium $4 / Monthly
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
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Which is more popular?

Based on our record, CodeKeep seems to be more popular. It has been mentioned 6 times since March 2021.

social mentions
0 vs 6
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 154

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
CodeKeep
Website liveagent.com codekeep.io
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium $4 / Monthly
Platforms
Browser Android iOS
Browser
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Design Playground JavaScript Cloud Computing Snippet Snippet Manager Code Screenshots +3

About LiveAgent and CodeKeep

In their own words, as submitted to SaaSHub.

LiveAgent
CodeKeep

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of CodeKeep yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
CodeKeep 3 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Collaboration Tools
  • Code Editor
  • Code snippets

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
CodeKeep

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of CodeKeep yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
CodeKeep 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No CodeKeep videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
CodeKeep
100% 100%
Customer Support
0% 0%
0% 0%
Developer Tools
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Productivity
100% 100%

Questions & Answers

As answered by people managing LiveAgent and CodeKeep.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and CodeKeep. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
CodeKeep no reviews yet

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We have no reviews of CodeKeep yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
CodeKeep 6 mentions

Tracking LiveAgent since Mar 2021.

  • Bending Spoons laid off almost everybody at Vimeo yesterday
    I have made https://codekeep.io for storing snippets, have similar features to evernote. All users will get free pro membership now. If you are thinking about moving , please consider codekeep too. - Source: Hacker News / 8 months ago
  • Show HN: VS Code extension to share code snippets instantly
    I had a similar idea and created https://codekeep.io , it also has an option to generate screenshots of code https://codekeep.io/screenshot. - Source: Hacker News / about 1 year ago
  • Ask HN: Who wants to be hired? (September 2024)
    Hi there, I'm Jithin, a full-stack developer with ~9 years of experience looking for exciting new opportunities (remote or relocation friendly). I'm passionate about building robust, scalable cloud-native solutions with a focus on Golang... - Source: Hacker News / about 2 years ago

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Alternatives to LiveAgent and CodeKeep

When comparing LiveAgent and CodeKeep, you can also consider the following products.

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