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LiveAgent VS Coachstack

Compare LiveAgent VS Coachstack and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Promote on VibeVoted
Alternatives Is it good?
Coachstack

Programs, workout logging and session prep for personal trainers. Clients log every set from their phone, even offline, and before each session you see how the last one went. Free during the beta.

Rating
0 reviews
Pricing
Free
Promote on VibeVoted
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 8

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Coachstack
Website liveagent.com coachstack.pro
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Free Official pricing
Platforms
Browser Android iOS
iPhone Android Web iPad +1
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Personal Trainer Software Fitness Workout Health And Fitness Personal Trainer Gym And Fitness Studio Management Coaching Fitness Tracker Appointments and Scheduling +6

About LiveAgent and Coachstack

In their own words, as submitted to SaaSHub.

LiveAgent
Coachstack

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Coachstack is built for personal trainers who coach in person and online. Import your programs and clients from Excel or CSV. Clients log their sets from the phone's browser, with nothing to install and no signal needed. You can log on the same session from your own phone. Before every...

Read more about Coachstack

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Coachstack 11 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Session brief
    One page before each session: last session, pain, messages and today's plan next to last time
  • Progression proposals
    Load increases calculated from the logged sets, with their reasons. Nothing changes until the coach approves
  • Pain reports
    Clients report pain during a session. No increase is proposed on that exercise until the coach has read it
  • Offline workout logging
    Clients log every set from the phone's browser, also without signal. It syncs when the connection returns
  • Coach on the same session
    The coach can log the client's session from their own phone or tablet while the client trains
  • Program builder
    Weeks, days, sets, reps, load, RIR and rest, with supersets and circuits. Published versions stay unchanged
  • Import from Excel or CSV
    Programs and clients come in from an .xlsx file, a CSV or a paste
  • Goals
    A target on a lift with a date, and whether the client is ahead of pace
  • Calendar
    Day, week, month and agenda views. Clients can request a session and the coach confirms it
  • Check-ins and messages
    Recurring check-ins the client fills in, and one-to-one chat with the coach
  • Platforms and languages
    Computer, tablet and phone browser, nothing to install. English and Italian, light and dark

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Coachstack

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Coachstack yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Coachstack 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Coachstack videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Coachstack
100% 100%
Customer Support
0% 0%
0% 0%
Fitness
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Workout
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Coachstack.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Coachstack's answer:

Coachstack is built around the decision a coach makes before each session. One page shows how the last session went: sets done, pain reported, messages waiting, and the session planned for today next to what the client lifted last time. Load increases are calculated from the logged sets and arrive as proposals with their reasons; nothing changes the programme until the coach approves. If a client reports pain on an exercise, no increase is proposed on it until the coach has read the report.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Coachstack's answer:

Because it keeps the training record and the coaching decision in one place. Clients log every set from the phone's browser, with nothing to install, and the logger keeps working without signal. The coach can log on the same session from their own phone or tablet. Programmes and clients come in from Excel or CSV, so there is no starting from zero. It is free during the beta, in English and Italian.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Coachstack's answer:

Personal trainers who coach both in person and online: independent coaches and small studios run by one coach, with clients who train in the gym with them and on their own between sessions.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Coachstack's answer:

Many personal trainers still run their business on spreadsheets, paper notes and chat messages: the programme lives in one file, the client's sets in another, and the reason a load was changed lives nowhere. Coachstack was built in Italy to put those pieces together, so that every session is recorded once and the next one starts from what happened in the last.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Coachstack's answer:

Next.js and React with TypeScript, Supabase (PostgreSQL with row-level security), Tailwind CSS, hosted on Vercel.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Coachstack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Coachstack no reviews yet

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We have no reviews of Coachstack yet. Be the first one to post

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