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LiveAgent VS CloudReady

Compare LiveAgent VS CloudReady and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
CloudReady

CloudReady is a nimble and lightweight operating system that strips out unnecessary and bulky components and replicates the feel of a netbook.

CloudReady Landing page
Rating
5.0 · 1 review
Alternatives Is it good?
Seranova
Seranova AI helps home service businesses automate review outreach, stay on top of customer conversations, and grow reputation without extra headcount. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 88

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
CloudReady
Website liveagent.com neverware.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Linux Operating Systems Linux Distribution Laptops +1

About LiveAgent and CloudReady

In their own words, as submitted to SaaSHub.

LiveAgent
CloudReady

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of CloudReady yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
CloudReady 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Cost-effective
    CloudReady offers a free version that allows users to repurpose old hardware, reducing the need for new device purchases and cutting down on costs.
  • Lightweight
    CloudReady is built on Chrome OS, which is known for its lightweight nature, allowing it to run efficiently on older and less powerful machines.
  • Security
    CloudReady provides a secure environment by offering regular updates and sandboxing technology inherent in Chrome OS, reducing the attack surface for malware.
  • Ease of Use
    The user interface of CloudReady is simple and intuitive, similar to Chrome OS, which makes it easy for users to adapt, especially for educational and corporate environments.
  • Google Integration
    It integrates smoothly with Google services, allowing users to seamlessly access Google Drive, Docs, and other G Suite applications.

Possible disadvantages

  • Limited Offline Functionality
    Like Chrome OS, CloudReady is heavily reliant on internet connectivity, which can limit functionality when offline.
  • App Limitations
    CloudReady does not support Android apps or the Google Play Store, which reduces the availability of apps compared to standard Chrome OS devices.
  • Peripheral Compatibility
    There can be issues with compatibility for some peripherals or drivers, especially on very old hardware.
  • Gaming and High-end Software
    CloudReady is not designed for high-performance gaming or resource-intensive software, which limits its use for gamers and professionals requiring advanced software.
  • Vendor Support
    Being a third-party system, official support from hardware vendors may not be available, which could be a consideration for businesses or technical users.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
CloudReady

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of CloudReady yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
CloudReady 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

CloudReady Chromium OS Quick Review

More videos

  • Review - CloudReady Chromium OS Quick Review EDITED VERSION
  • Review - CloudReady Installation (Makeshift Chromebook) - Krazy Ken's Tech Misadventures

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
CloudReady
100% 100%
Customer Support
0% 0%
0% 0%
Operating Systems
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Linux
100% 100%

Questions & Answers

As answered by people managing LiveAgent and CloudReady.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and CloudReady. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
CloudReady 5.0 · 1 review

View more

  • Cloudready
    SaaSHub review
    · Jan 2021

    Cloudready first does not need antivirus just get what extensions you like then go. it's really hassle free.

Alternatives to LiveAgent and CloudReady

When comparing LiveAgent and CloudReady, you can also consider the following products.

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