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LiveAgent VS Checkly

Compare LiveAgent VS Checkly and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Checkly

Fresh API monitoring and Site Transaction Monitoring. From one great dashboard.

Rating
0 reviews
Pricing
Open source
Alternatives Is it good?
Recalert.us
Free recall lookup for U.S. businesses. Search CPSC, FSIS, NHTSA and FDA product recalls by product, brand, model or UPC in seconds. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Checkly seems to be more popular. It has been mentioned 11 times since March 2021.

social mentions
0 vs 11
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 204

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Checkly
Website liveagent.com checklyhq.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Open source Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Website Monitoring Monitoring Tools Uptime Monitoring Log Management +1

About LiveAgent and Checkly

In their own words, as submitted to SaaSHub.

LiveAgent
Checkly

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of Checkly yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Checkly 7 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Ease of Use
    Checkly has a user-friendly interface that makes it easy to set up and manage monitoring checks, even for users with limited technical experience.
  • Flexible Monitoring Options
    Offers a variety of monitoring options, including API testing, browser checks, and heartbeat monitoring, making it versatile for different use cases.
  • Detailed Reporting
    Provides extensive reporting and analytics features that help users understand the performance and uptime of their services.
  • Customizable Alerts
    Alerts can be tailored to different thresholds and can be sent via various channels such as email, Slack, and Webhooks, ensuring timely notifications.
  • Global Check Locations
    Allows users to run checks from multiple global locations, ensuring comprehensive monitoring across different regions.
  • Integrations
    Supports a broad range of integrations with third-party tools and services, like AWS, Datadog, Grafana, and more, for enhanced functionality.
  • JavaScript-based Scripting
    Utilizes JavaScript for scripting browser checks, providing flexibility and power to developers familiar with the language.

Possible disadvantages

  • Cost
    Pricing may be a concern for smaller businesses or individual developers, as more advanced features come with higher-tier subscriptions.
  • Learning Curve
    While the interface is user-friendly, the advanced features and scripting capabilities may come with a learning curve for less technical users.
  • Performance Overhead
    Conducting frequent or complex checks can add performance overhead, which may be an issue for resource-limited environments.
  • Limited Free Tier
    The free tier has limited capabilities and may not be sufficient for all monitoring needs, forcing users to upgrade to paid plans.
  • Support Availability
    Some users have reported that customer support can be slow to respond, which can be problematic in critical situations.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Checkly

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Checkly is generally considered to be a good solution for businesses needing reliable API and website performance monitoring. Its user-friendly interface, coupled with its powerful feature set and integration capabilities, make it a favorable choice for many developers and DevOps professionals.

Why this product is good

  • Checkly is a monitoring tool designed for modern DevOps teams. It provides a comprehensive solution for actively testing APIs and monitoring website performance. Checkly offers features like real-time notifications, automated checks, custom alerting policies, and detailed reporting, making it a robust choice for ensuring site reliability and performance. Its integration capabilities with platforms like Slack, PagerDuty, and others enhance its usability within existing tech stacks.

Recommended for

  • DevOps teams who need comprehensive monitoring solutions.
  • Developers looking for an easy-to-use tool to automate API checks.
  • Organizations requiring reliable uptime and performance monitoring.
  • Teams that benefit from real-time alerts and detailed performance reports.
  • Businesses needing integration with popular communication and incident management tools.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Checkly 1 video + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

React 2025 – Going to Production + Testing With Checkly

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Checkly
100% 100%
Customer Support
0% 0%
0% 0%
Uptime Monitoring
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Website Monitoring
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Checkly.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Checkly. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Checkly no reviews yet

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We have no reviews of Checkly yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Checkly 11 mentions

Tracking LiveAgent since Mar 2021.

  • Ask HN: Who is hiring? (August 2026)
    Checkly | Senior Sales Engineer, Sales Engineer | Remote (Europe / US Eastern Time zone) | Full-time | https://checklyhq.com Checkly is the active reliability layer for developers and agents — we unify testing, synthetic monitoring, and... - Source: Hacker News / 3 months ago
  • Incident Event Pipelines for Real-Time Notifications with Windmill and Checkly
    Monitoring Tool: While there are many tools such as Grafana, Sentry, and Prometheus, we will be using Checkly to detect when something goes wrong within an application. These tools can fire a webhook or alert when things break. - Source: dev.to / about 1 year ago
  • Applying SRE Principles to CI/CD
    With risk of tooting my own horn too much, this is exactly why I started my company https://checklyhq.com We approach it a bit different: we blur the lines between E2E testing and production monitoring. You run an E2E test and promote it... - Source: Hacker News / about 3 years ago

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Alternatives to LiveAgent and Checkly

When comparing LiveAgent and Checkly, you can also consider the following products.

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