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LiveAgent VS AirHelp

Compare LiveAgent VS AirHelp and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
AirHelp

Get paid when you're delayed!

Rating
0 reviews
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 16

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
AirHelp
Website liveagent.com airhelp.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
—
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Travel Legal Legal Services Legal Documents +1

About LiveAgent and AirHelp

In their own words, as submitted to SaaSHub.

LiveAgent
AirHelp

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

No description of AirHelp yet.

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
AirHelp 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • User-Friendly Interface
    AirHelp provides a straightforward and easy-to-navigate platform, making it simple for users to file a claim without extensive knowledge of the aviation industry or legal procedures.
  • Expertise in Aviation Law
    AirHelp has a team of experts who specialize in the intricacies of flight compensation laws across different countries, increasing the likelihood of a successful claim.
  • No Upfront Fees
    Users do not have to pay any upfront fees to use AirHelp's services. The company operates on a 'no win, no fee' basis, only taking a percentage if the claim is successful.
  • Time-Saving
    AirHelp handles all the paperwork and negotiations with airlines, saving users significant time and effort compared to pursuing a claim independently.
  • Success Rate
    Due to their experience and specialized knowledge, AirHelp often has a higher success rate compared to individuals claiming on their own.

Possible disadvantages

  • Service Fee
    AirHelp charges a service fee, which can be a significant percentage of the compensation received. This means users receive less of the total claim amount.
  • Limited Control
    Once a claim is submitted through AirHelp, users may have limited control over the process and decision-making, as AirHelp handles negotiations and communications with the airline.
  • Eligibility Restrictions
    Not all flights or situations are covered by AirHelp's services, and eligibility for compensation can vary based on the specifics of EU and other applicable regulations.
  • Processing Time
    Depending on the complexity of the case and the responsiveness of the airline, the process of obtaining compensation can sometimes be lengthy.
  • Availability
    AirHelp's services may not be available for all flights worldwide, which could limit its usefulness for travelers from specific regions or under certain circumstances.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
AirHelp

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of AirHelp yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
AirHelp 3 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Airhelp.com Review 2022 - Good Service, Just More Expensive

More videos

  • - Airhelp Review – How I Got Compensation For a Delayed Flight
  • - Thanks, AirHelp! $1,030 from a Canceled Flight

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
AirHelp
100% 100%
Customer Support
0% 0%
0% 0%
Travel
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Legal
100% 100%

Questions & Answers

As answered by people managing LiveAgent and AirHelp.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and AirHelp. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
AirHelp no reviews yet

View more

We have no reviews of AirHelp yet. Be the first one to post

Alternatives to LiveAgent and AirHelp

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