Software Alternatives, Accelerators & Startups

Intercom VS Selenium

Compare Intercom VS Selenium and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Selenium logo Selenium

Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Selenium Landing page
    Landing page //
    2024-08-22

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Selenium features and specs

  • Open Source
    Selenium is an open-source tool, which means it is freely available for anyone to use, modify, and distribute. This makes it a cost-effective choice for companies of all sizes.
  • Cross-Browser Compatibility
    Selenium supports multiple browsers like Chrome, Firefox, Safari, and Edge. This allows testers to ensure that web applications work seamlessly across different browsers.
  • Cross-Platform Support
    Selenium can run on various operating systems including Windows, macOS, and Linux. This provides flexibility to test on multiple platforms to ensure consistent user experience.
  • Supports Multiple Programming Languages
    Selenium supports multiple programming languages such as Java, C#, Python, and JavaScript. This allows testers to write their scripts in the language they are most comfortable with.
  • Rich Community and Documentation
    Being a widely-used tool, Selenium has extensive community support and a wealth of documentation and tutorials available. This makes it easier for new users to get started and find solutions to problems.
  • Integration with Other Tools
    Selenium integrates well with various testing frameworks and tools like TestNG, JUnit, and Maven, as well as CI/CD tools like Jenkins and Docker. This makes it a versatile and comprehensive automation solution.

Possible disadvantages of Selenium

  • Steep Learning Curve
    Selenium requires knowledge of programming to create and maintain test scripts. For those new to automation or coding, the learning curve can be quite steep.
  • No Built-in Reporting
    Selenium does not come with built-in reporting features. Testers must rely on third-party tools or build custom reporting solutions to generate test reports.
  • Limited Support for Desktop Applications
    Selenium is designed primarily for web application testing and offers limited support for desktop applications. This limits its use in scenarios where desktop application testing is needed.
  • Manual Effort for Maintenance
    Test scripts require regular maintenance to accommodate changes in the web application, such as updates to the UI or changes in element identifiers. This can lead to significant manual effort.
  • Performance Issues
    Selenium can be slower compared to other automation tools, especially when running extensive test suites. This can affect the speed of the overall testing process.
  • Browser Compatibility Issues
    Although Selenium supports multiple browsers, each browser's implementation of WebDriver may have unique quirks and bugs. This occasionally leads to test script compatibility issues across different browsers.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Selenium videos

What is Selenium | Selenium Explained in 2-minutes | Introduction to Selenium | Intellipaat

Category Popularity

0-100% (relative to Intercom and Selenium)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
CRM
100 100%
0% 0
Browser Testing
0 0%
100% 100

User comments

Share your experience with using Intercom and Selenium. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Selenium

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Selenium Reviews

Top Selenium Alternatives
Nightwatch.js simplifies the setup and use of Selenium WebDriver, providing an abstraction layer that is easier to work with for JavaScript developers. While it offers the broad compatibility and standardization of Selenium WebDriver, it aims to improve the development experience with its simplified syntax and support for the Page Object pattern, making it a middle ground...
Source: bugbug.io
Top 5 Selenium Alternatives for Less Maintenance
And that’s why code-free test automation is important. Implementing codeless Selenium alternatives can address the challenges posed by traditional Selenium testing. They help testers with various skill sets to contribute to the testing process, enhancing collaboration and accelerating the testing lifecycle. For an in-depth discussion on the significance of codeless Selenium,...
Best Automation Testing Tools (Free and Paid) | July 2022
Automation testing is the process of testing the software using an automation tool to find the defects. In this process, executing the test scripts and generating the results are performed automatically by automation tools. Some most popular tools to do automation testing are HP QTP/UFT, Selenium WebDriver, etc.,
20 BEST Selenium Alternatives in 2021
Selenium is an open-source automated testing tool. It can perform functional, regression, load testing on web applications across different browsers and platforms. Selenium is one of the finest tools, but it does have some drawbacks.
Source: www.guru99.com
Top 10 Best Selenium Alternatives You Should Try
Selenium is a convenient and portable software testing tool specifically used for testing web applications. It acts as an API (Application Program Interface) for browser automation. Selenium is the widely used free and open-source tool used for automation testing of web applications through various browsers and platforms.

Social recommendations and mentions

Selenium might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 7 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Selenium mentions (8)

  • How to write tests in Django for JavaScript fetch
    You won't be able to test the javascript function itself from within python, but you can exercise the front-end code using something like cypress (https://cypress.io) or the older but still respectable selenium (https://selenium.dev). Source: about 2 years ago
  • Having Issues with selenium
    In addition, .find_element_by_class_name is deprecated since selenium 4.3.0 and the replacement is .find_element(By.CLASS_NAME, "class"). Check selenium's site for more info. Source: over 2 years ago
  • Issues with Selenium 4.8.0
    This is the code again after checking selenium's official site :. Source: over 2 years ago
  • Having Issues with selenium
    I also tried the following code seen on the selenium.dev website. Source: over 2 years ago
  • Document Object Model Specification
    The following functions are defined within the Selenium project, at revision 1721e627e3b5ab90a06e82df1b088a33a8d11c20. - Source: dev.to / about 3 years ago
View more

What are some alternatives?

When comparing Intercom and Selenium, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Katalon - Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

Drift - A messaging app that helps you grow your business.

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.